What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I get my form to appear without having to refresh the page?

    Asked by jennykimphoto on February 05, 2014 at 02:13 PM

    When you click on my contact page, my information comes up, but the form does not. You have to refresh the page to see the form. Is there something that I'm missing in the html? Thanks in advance.

    Page URL:

  • Profile Image

    Answered by pinoytech on February 05, 2014 at 02:45 PM


    Upon checking your website using Inspect Elements feature of google chrome, I found out that your iFrame code missing some codes which causing the issue.

    Please use this iFrame code of your form and re-embed it into your website.

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//www.jotform.us/form/40346632559155" frameborder="0" style="width:100%; height:993px; border:none;" scrolling="no"></iframe>

    Feel free to contact us again if the said issue still persists.

  • Profile Image

    Answered by jennykimphoto on February 05, 2014 at 02:49 PM

    Thanks so much! Problem fixed.

  • Profile Image

    Answered by pinoytech on February 05, 2014 at 02:54 PM

    It's my pleasure! If you need our assistance again, please feel free to contact us at anytime.

    Have a nice day!