What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    IP Address Becomes Publicly Available

    Asked by Hip777 on July 05, 2011 at 12:32 PM

    When I make my form submissions public (by selecting the option "Make this Page Public", and supplying a password), even though I have switch off the showing of the IP address (by de-selecting the IP option), it appears that people who view the public page can switch the IP showing back on again, and therefore get access to all the IP addresses.

     

    Is there any way I can make the submissions public, but ensure that people who see the public page cannot get access to the IP addresses?

     

    Many thanks.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 05, 2011 at 06:11 PM

    Hi,

    Sometimes, the browser fails to save or display changes made to a page such as, in your case, checking or unchecking fields in the submissions page settings.

    Do a hard refresh (hold shift key then click the refresh button) on your browser while logged in to your account and you're on the submissions page.

    Doing so should load the page from the server and not from your browser's cache, thus displaying the real status of the page. If the IP address field is still checked, uncheck it then view the public submission pages, preferably using a different browser.

    I was able to replicate the same situation that you have described but I tested this solution on my end and it worked perfectly each time. If it's not working for you, then you must be doing something wrong.

    Let me know if you're having difficulties applying this solution. Thank you and have a great day!


    Neil

  • Profile Image

    Answered by Hip777 on July 05, 2011 at 07:39 PM


    Thanks very much for looking into this, and for the suggestion about trying a hard refresh. Unfortunately, this does not seem to fix the problem.


    Let me explain the situation in more detail. Although the IP address disappears from view on the public submissions page once you have de-selected the IP option, the IP option can be switched back on again by people who are viewing the public submissions page.

    This is achieved as follows: if you click the pop-up menu on any data column that you see in the public submissions page, and select "Columns" option from this pop-up menu, you will see that all the data columns can be switched on or off by a public user, including the IP address data column (see attached screen shot).

    Once the IP data column is switched on again by a user viewing the public submissions page, all the IP data becomes publicly viewable again (in the data columns area).

    Hopefully you will be able to reproduce this at your end.

    Many thanks for looking into this.

    Screen shot of the bottom half of the public submissions page:

    Screen shot of the bottom half of the public submissions page

  • Profile Image
    JotForm Support

    Answered by abajan on July 06, 2011 at 05:29 AM

    Hi Hip777

    You are quite correct. Here's what I did: While in Chrome, I cloned your form, changed the recipient address in the notification from yours to mine and did a test submission. Then I made the submissions page for the form public and logged out of my JotForm account. I then used another browser (IE 8) to log into the public submissions page. Initially, I was going to state basically the same thing Neil did (it's a caching issue) because there was no settings icon available to click and enable viewing of IP addresses. However, when I followed the procedure outlined in your second post, sure enough I was able to view the IP address from which the submission came (my IP address, since it was I who made the submission) as can be seen in the following screen dump:

    (For obvious reasons, I redacted the IP address from the image)

    This ought not to be and I'm sure it must have been an oversight by our developers. I will submit a ticket on this and see if we can get it rectified soon.

    Thanks for notifying us about this important matter.


    ~ Wayne

    P.S. As you can see, your screenshots did not appear. Please see this post.

  • Profile Image
    JotForm Founder

    Answered by aytekin on July 07, 2011 at 08:01 AM

    I think you should use the HTML Table report instead. You can disable the IP field and users cannot change fields on them.

    On My Forms page, select your form and click Reports. Then click on Add New Report and then select the HTML Table option.

  • Profile Image

    Answered by Hip777 on July 07, 2011 at 03:27 PM

    Thanks very much for that suggestion. I have just now created a HTML Table report, and it works perfectly for my purposes. 

  • Profile Image
    JotForm Support

    Answered by abajan on July 07, 2011 at 03:34 PM

    Happy to know that we (well, actually Aytekin) were able to satisfy your requirements, Hip777. If there's anything else with which you need assistance, please let us know.

    Cheers :)


    ~ Wayne

    P.S. I see you were able to get the screen shot in. Cool!