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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification mails arrives incomplete

    Asked by loretolavarello on February 05, 2014 at 03:07 PM

    Dear Jotform support team, 


    I have just created a form with a notification template. The problem i have is that the notification is arriving incomplete. I don t if it is because the form or the template is too long?. Can you help me please. 

    The form is the following:



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    JotForm Support

    Answered by BDAVID on February 05, 2014 at 03:35 PM

    Hi, upon checking your account I can see that your form submission is set to hide empty fields:

    1) Go to My Forms

    2) Click on the form, and the on Submissions

    3) Click on the gear Icon, and uncheck the Auto Hide Empty Fields

    Also, I cloned the form and filled out some of the fields, and I did not get the Empty ones because the Auto Hide Empty fields is checked (enable). So that might be the reason why you are not getting all the responses, since submitters might no be filling out all fields.