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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Phone Required

    Asked by bacup on February 05, 2014 at 05:14 PM

    Error in the Test Integration "Phone Required". The same error if i made a transaction in the page http://ba-cup.com/new/pago/


    Page URL:

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    JotForm Support

    Answered by BDAVID on February 05, 2014 at 06:05 PM

    I can see that you have some required fields, so if they are empty or not correctly entered, that message will appear. You can disable that from your form if you want to :

    Click on the field and you set the required On or OFF.

    Hope this helps you. If you have another question, please open a new thread, we will be glad to assist you.

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    JotForm Support Manager

    Answered by Jeanette on February 05, 2014 at 06:18 PM

    I was checking your form, and I am not able to find a "Phone" required.

    I filled the form out and I can tell the problem is not there

    Can you please post a screen shot, please follow  this guide

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    Answered by bacup on February 11, 2014 at 10:42 AM

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    Answered by bacup on February 11, 2014 at 10:44 AM

    Thanks. now tell me "Error during transaction", This Transaction cannot be accepted. Can you help me!! thnaks

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    JotForm Support

    Answered by jonathan on February 11, 2014 at 11:30 AM


    Our colleague had already responded to your other thread regarding this new question.

    Please refer to that thread instead here http://www.jotform.com/answers/331485-Error-en-la-transaccion