What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Missing Template

    Asked by planginc on February 05, 2014 at 08:59 PM

    I have 2 templates searchable by fortune5 - they disappeared yesterday morning, the were missing again this morning and one of them was missing tonight. 

    What would cause the to keep disappearing like this?

    Thank you!

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    JotForm Support

    Answered by jonathan on February 05, 2014 at 09:55 PM


    If you were referring to the JotForm Template gallery template, the forms shared there were being screened also for their useablity and purpose.

    It was probably removed because it did not meet the criteria for it to be in the Template gallery.

    We appreciate your effort in sharing forms that will contribute and benefit to other users as well. Just make sure that the form you are sharing are at least unique or does not have same content to other existing forms already. It must have greater impact and benefits to whoever will be using your shared forms.


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    Answered by planginc on February 06, 2014 at 09:20 AM

    Can you tell me how we can save
    a form for our team to use then?
    is a video of how we are using
    it now, is there a better way so it
    keep getting deleted?

    you so much! :)
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    Answered by Carina on February 06, 2014 at 09:53 AM

    Hello Pam,

    One solution may be providing the form's url so that your team can clone the forms:

    You may find more details in our guide on how to clone forms from an url.

    Please let us know if you need more assistance.