What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    how large of a file can you upload?

    Asked by atimelesstouch on February 05, 2014 at 09:32 PM

    I want clients to upload art and I want it to be 50mb max how do I change it?

    and
  • Profile Image

    Answered by Carina on February 05, 2014 at 09:43 PM

    Hello

    Just select the "upload file"(1) under form tools and then select "max file size" and enter the value in kb(2). Also if you wish you can determine the file extensions accepted (3):

    Kindly let us know if you need more assistance.

     

  • Profile Image

    Answered by atimelesstouch on February 07, 2014 at 12:00 PM
    right I am aware but I wan to have a file size of 25mg or 50 mg and have no
    idea what they are in kb
    A Timeless Touch
    "Letting Artists Be Artists"
    Tanya Patxot
    Office: 540-300-1091
    info@atimelesstouch.org
    www.atimelesstouch.org
    God Owned, Servant Run
    ...
  • Profile Image

    Answered by Carina on February 07, 2014 at 12:10 PM

    So for a file with 25Mb is 25600kb, for 50Mb is 51200kb. 1Mb=1024kb so if you need to do the conversion is just to multiply the number Mb by 1024kb.

    Let us know please if you need more assistance.

  • Profile Image

    Answered by atimelesstouch on February 07, 2014 at 01:40 PM
    Okay thank you I will try again I put in those numbers and hit save but it
    did not safe
    ...
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    JotForm Support

    Answered by liyam on February 07, 2014 at 01:50 PM

    Hello atimelesstouch,

    After changing the settings on your form's upload field element, please make sure to press the save button on the upper-left part of yout form builder's tool bar.

    If the problem persists on your end, please do let us know.

    Thanks.

  • Profile Image

    Answered by atimelesstouch on February 10, 2014 at 07:50 PM
    I'm having a tough time switching forms of payment I accidentally hit
    PayPal and I wanted to hit authorize that net so how do I take paypal off
    as a payment and put authorized dot net as a payment
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on February 10, 2014 at 08:39 PM

    @atimelesstouch

    You can delete the field using the 'x' icon when that field is selected.

     

    Be aware that deleting fields will also DELETE existing submissions of that field in the form.

    Please create also a new thread should you have further question not related to this thread's subject.

    Thanks!

  • Profile Image

    Answered by atimelesstouch on February 10, 2014 at 09:00 PM
    ok thank also am I able to have a product and subscription at the same time
    for instance I have a client you either wants to pay in full or pay in
    monthly installments
    A Timeless Touch
    "Letting Artists Be Artists"
    Tanya Patxot
    Office: 540-300-1091
    info@atimelesstouch.org
    www.atimelesstouch.org
    God Owned, Servant Run
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 10, 2014 at 09:05 PM

    Hello Tanya,

    As we cannot answer multiple questions in one thread, we would appreciate if you start a new thread for your question ralated to subscriptions.

    That would help us to give you proper assistance and at the same time it would help other users with having the same problem.

    Thank you!