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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    why are my docx files that are uploaded now downloading as zip files?

    Asked by calhouncollege on July 05, 2011 at 02:29 PM

    On any of our forms when someone uploads a Word document with the docx extension, when we try to open them it tries to download them as a zip file.  That is on our restricted file list so we can't open them.  I saw on the forum a work around is to save it and force it to have a docx extension instead of zip but that is a lot of extra work.  It looks like you have customers have problems with this as far back as December.  It seems to have just started for us.  Please help.  It is causing a nightmare for us.

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    JotForm Support

    Answered by NeilVicente on July 05, 2011 at 03:07 PM

    Hi,

    This problem occurs only with Internet Explorer on computers with Microsoft Office installed. It is a recurring problem, not just with Jotform, but with other services as well. IE is having a hard time identifying the application to open the file, thus it resorts to downloading the xlsx and docx documents as .zip files.

    The easiest way to overcome this issue is to use another browser such as Mozilla Firefox or Google Chrome. Try using any of the two browsers to download your files and let us know if it helps or not.

    Please update us on your progress. We are very eager to hear from you. Thank you and have a great day!


    Neil

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    Answered by calhouncollege on July 05, 2011 at 03:28 PM

    Unfortunately, IE is the only Browser our IT department lets us use. I tried downloading Google Chrome but it says it is restricted. We are also restricted in downloading zip files. This is a really big problem for us since we receive so many resumes in the docx format. We have also tried saving the files and forcing the file extension to be docx instead of zip. However, normally we just open and print the documents and don't save them from the email so that's a lot of extra steps to an already heavy workload.  Also, we did a test to see if we could download a docx file from another server and it worked fine, so for us the only service we are having this problem with is Jotform.  Any other solutions.  Please help!!

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    JotForm Support

    Answered by NeilVicente on July 05, 2011 at 04:31 PM

    Hi,

    We sincerely apologize for any inconvenience caused by this issue to you. As there is no other workaround for your situation that I can think of, I have submitted a ticket to notify our developers of this issue. If I remember correctly, they have reported that it has been fixed already, but for some reason it recurs from time to time.

    Hopefully, they'll be able to fix this as soon as they can for the benefit of users like you who do not have access to any browsers other than IE. You will be contacted if this problem gets fixed.

    Again, sorry for the inconvenience. Thank you for your patience.


    Neil

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    JotForm Founder

    Answered by aytekin on July 07, 2011 at 07:58 AM

    One possible solution might to convert it to doc format using this:

    http://www.zamzar.com/url/

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    Answered by hrtrans on September 26, 2011 at 04:55 PM

    The same thing happened to me when I created a job application form. I uploaded a docx file and when I clicked the link, it downloaded it as a .zip file.  I was able to view the document by simply renaming the file from .zip to .docx

    It is still an inconvenience, but it is one I can live with for now. 

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    JotForm Support

    Answered by NeilVicente on September 27, 2011 at 05:17 AM

    Hi hrtrans,

    Like what I mentioned in my previous response to this thread, this only occurs when using IE on a computer with Office installed. Downloading the file using a different browser such as Firefox or Chrome should bypass this issue.


    Neil