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  • Profile Image

    Adding multiple notification recipients

    Asked by becky.sautebin on February 06, 2014 at 10:03 AM

    I have created a form and need any notifications sent to 3 different addresses.  I have tried entering them with commas separating the addresses, it still only sends to my default email.  I have tried adding separate notifications, it still only sends to my default email.

    Any help you can provide would be appreciated.

    Page URL:
    https://sites.google.com/a/edgewoodhs.org/announcements/

    email different separating 3
  • Profile Image

    Answered by EliezerN on February 06, 2014 at 10:38 AM

    It is most likely you are using the Test Email button of the notification:

    Please note that using that button the notification will be sent to the default email address only and not to other email addresses aded in the Recipient Email field. 

    So, in order to know if your notification is working as it should, make sure to test the form in real time by opening the form in a new tab:

    Inform us if you need further assistance with this inquiry.

    Thanks

  • Profile Image

    Answered by becky.sautebin on February 06, 2014 at 11:00 AM
    Nope. I've tried it from the URL as well. Still only going to my default
    email. The other emails are not gmail addresses. Does that have something
    to do with it?
    ...
  • Profile Image
    JotForm Support

    Answered by NeilVicente on February 06, 2014 at 11:15 AM

    @becky.sautebin

    Our mail logs show that notifications have been sent to announcements@edgewood.k12.wi.us.

    Have you checked the said address's SPAM box? If the answer is yes and the email is still missing, then it might have been blocked by your mail host.

    Kindly contact your host admin for more information regarding that matter.

    Also, there might be a need to have our mail server IP's whitelisted by your host. Check out this article for more information:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses