What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form saved correctly, but is previewing an old version. How do I get my form to updated with the url?

    Asked by omliving on February 06, 2014 at 11:50 AM

    Hi,

     

    When I click Save my form creation page saves correctly. I have come in and out and it has saved. 

     

    When I go to preview and the form url an older version appears. How can I update this?

     

    Thanks!

     

    Vanessa

    Updated saved form creation preview thanks
  • Profile Image

    Answered by Carina on February 06, 2014 at 12:03 PM

    Hello Vanessa

    If I understood right, while in Jotform platform when you click "preview" you see an older version of the form and not the version you just updated. You can try cleaning your form's cache, by clicking account (on the right-top of your screen) and then click settings>clear cache.

    If the problem persists I kindly ask you to provide us with the form url and screenshots if possible.

    Thanks