My form saved correctly, but is previewing an old version. How do I get my form to updated with the url?

  • Profile Image
    omliving
    Asked on February 06, 2014 at 11:50 AM

    Hi,

     

    When I click Save my form creation page saves correctly. I have come in and out and it has saved. 

     

    When I go to preview and the form url an older version appears. How can I update this?

     

    Thanks!

     

    Vanessa

  • Profile Image
    Carina
    Answered on February 06, 2014 at 12:03 PM

    Hello Vanessa

    If I understood right, while in Jotform platform when you click "preview" you see an older version of the form and not the version you just updated. You can try cleaning your form's cache, by clicking account (on the right-top of your screen) and then click settings>clear cache.

    If the problem persists I kindly ask you to provide us with the form url and screenshots if possible.

    Thanks