What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why have forms stopped forwarding to my e-mail when completed?

    Asked by StopUrbanBlight on February 06, 2014 at 12:19 PM

    www.ZeroGraffiti.org registration page & www.stopUB.org membership registration

    www
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on February 06, 2014 at 01:40 PM

    Upon checking your form, I found that the Sender Email address was just showing "Please Select", so I changed it to noreply@formresponse.com

    Most likely the submissions have gone to the spam folder because of the lack of a real email addres sin the Sender Email

    To prevent further issues, every time you make an email alert, make sure the Sender Name and the Sender Email address does not show "Please select"