What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form stopped working correctly today...

    Asked by plusgt on February 06, 2014 at 04:24 PM

    We are proving our from ID 40105199781860 we want to know the reason because up to yesterday it was working correctly. It can help us.

    Thank you

    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on February 06, 2014 at 05:20 PM

    I can see the form is fine, but the email alert was not configured correctly. Probably the messages ended up in your spam folder.

    To prevent further issues, always make sure that Sender Name and Sender Email do not show "Please Select"