- tourkickAsked on July 05, 2011 at 05:22 PM
Is there a way for the user to be notified that the file upload didn't go through because the receiver doesn't have enough storage space? I wouldn't want that explicit of an explanation to the user, but it would at least let them know instantly that it didn't work.Page URL:
- JotForm SupportliyamAnswered on July 06, 2011 at 09:42 AM
When one user does not have enough space and yet the file being uploaded is greater than the capacity left in the user's account, it will still push thru and be uploaded successfully. But right after that the user's account is going to be scheduled for suspension, until either the user deletes some submissions or upgrade his account.
When the user's account gets suspended, nobody will be able to make some submissions anymore until such time that the account gets reactivated again.
I hope this clarifies your concerns about file uploads storage capacity.
- tourkickAnswered on July 06, 2011 at 01:52 PM
Good: still gets uploaded / Bad: account instantly frozen
Suggestion: send an email saying you're over your limit and have 30 minutes / 24 hours / whatever to upgrade your account so that your account isn't frozen to new submissions and so you can access the file.
Question: How does JotForm inform me that my account is now frozen, should this scenario happen?
Question: What does a form do or look like when that person's account is frozen prior to loading a new web form? Does the form say "account suspended" (yikes!) or does it allow for submission but not get received until the account is upgraded or what?
- JotForm SupportNeilVicenteAnswered on July 06, 2011 at 06:10 PM
After testing for a significant amount of time, I have found out that the account does not get instantly downgraded after reaching the limit. It gets scheduled for downgrade on the following day, although I can't be sure what the exact time is.
The surprising discovery is that the 100MB+ file I uploaded in a form under a free account does not get sent to my Dropbox account. I receive only the pdf file and not the uploaded file itself. So I guess Jotform takes the 100MB storage space limit seriously.
The good thing is that an email is dispatched which says that you have reached your limit and advises you to upgrade.
Your form, when disabled, will show this message instead of the actual form:
Your form will become unusable and will not allow any new submission.
- tourkickAnswered on July 06, 2011 at 06:54 PM
Would all forms be disabled, or only the form that caused the violation?
If the account or form will be entirely disabled at noon EST, as you've shown, are additional uploads continued to be allowed until then?
For example, 100mb storage space, 500mb file uploaded, account in violation, notified that 12 hours from now account will be suspended, a 200mb uploaded, account effectively suspended, account upgraded, now 700mb (2 files) are in the account (right?)
- JotForm SupportNeilVicenteAnswered on July 06, 2011 at 06:59 PM
All forms will be disabled. It would not make sense to not disable the other forms since you actually have reached the storage limit and there will be no more space to store the new submissions to.
My hunch is that uploads will still be allowed but I can't be too sure as I have not tested that yet.
- tourkickAnswered on July 06, 2011 at 07:04 PM
All forms being disabled makes sense from JotForm's end, but maybe only disabling forms that have upload fields in them would be nicer.
- JotForm SupportNeilVicenteAnswered on July 06, 2011 at 07:09 PM
Implementing such a rule would require our developers to tinker with the user management codes, as it would have to go through the user forms and find out which forms have upload fields and which do not and then disable those that do.
That's another additional load to our server cpu and additional work hours to our development team. That doesn't sound good at all, to me at least. Just my two cents.