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    We paid for the year and the are still charging us monthy

    Asked by BlackwaterAgency on February 06, 2014 at 04:55 PM

    We paid for the year and the are still charging us monthy my email is Asdel@a4v.com and the account is Joe@a4v.com please Credit our account.

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    JotForm Support Manager

    Answered by Jeanette on February 06, 2014 at 06:15 PM

    The monthly subscription 76307016 is related to JotForm username BlackwaterAgency (joe@a4v.com)

    But, I found a yearly subscription  INT140102-3939-33712 which is related to Jotform username Asdel (Asdel@a4v.com)

    So, apparently you got the email with the 50% discount offer for your Free account Asdel and you went ahead and made the purchase thinking it was for the main account

    Anyhow, I've made the switch so the yearly one is now related to your main username, while I have canceled an refunded the monthly charge

    Kind regards