What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
JotForm Support Manager
The monthly subscription 76307016 is related to JotForm username BlackwaterAgency (email@example.com)
But, I found a yearly subscription INT140102-3939-33712 which is related to Jotform username Asdel (Asdel@a4v.com)
So, apparently you got the email with the 50% discount offer for your Free account Asdel and you went ahead and made the purchase thinking it was for the main account
Anyhow, I've made the switch so the yearly one is now related to your main username, while I have canceled an refunded the monthly charge