- tourkickAsked on July 05, 2011 at 05:23 PM
In another forum post (http://www.jotform.com/answers/28476-Dropbox-I-get-the-PDF-but-not-the-file), a JotForm employee said, "Large files take a while to get sent from our server to your dropbox account. It can take as long as a whole day, depending on the size of the file." Is this true, even if it only applies to 1gb files? If yes, I NEED to know, because that's too long to be usable - not getting a file until the next day - the job may be DUE the next day. Just asking. Thanks a lot.Page URL:
- allanftdAnswered on July 06, 2011 at 12:12 AM
Apart from the size of the file being uploaded, the time it takes for the file to be uploaded also depends on the internet connection of the user. Factors such as bandwidth (how big is it?), hardware (cable or wireless?), and stability. Unfortunately, we cannot do anything to improve it. The link between JotForm and DropBox, however, is stable enough and capable of handling such load with ease.
In conclusion, yes it is possible for a 1GB file to take a day but not all the time and not for all users. For some users, it may take as short as an hour, depending again on their internet connection.
Please let us know if you need further assistance. Thank you for using JotForm!
- tourkickAnswered on July 06, 2011 at 01:30 PM
I agree that it'll take various amounts of time for a user to upload a large file. Each person has different connections. That's not JotForm's or my issue.
If I'm understanding you correctly, JotForm to Dropbox is practically instant, even for large files (quote: "stable and capable of handling such load with ease").
So, whatever amount of time the upload takes from the submitter aside... JotForm sends a PDF instantly and then my own connection speed determines how long it'll be before Dropbox sync downloads to my hard drive, right?
- allanftdAnswered on July 06, 2011 at 01:48 PM
JotForm employs best effort delivery of a copy of the uploaded files into DropBox's servers. Normally it should take minutes but we cannot guarantee a specific delivery time. Again, we have to consider DropBox's capability and integrity at the time of transmission which is out of our control. But we cannot discount the possibility of JotForm having issues as well. But, based on my experience and that of other users, it should normally take a few minutes only for your DropBox and JotForm accounts to synchronize with each other. And I agree with the last paragraph of your response.
We hope this somewhat sheds some light on your concern regarding the DropBox-JotForm integration. For further assistance, just let us know.
Thank you for using JotForm!
- tourkickAnswered on July 06, 2011 at 01:55 PM
Do you have a typical or known-maximum-thus-far for how much time it can take for a 1GB file to go from JotForm to Dropbox? (Not from user to JotForm or Dropbox to receiver.)
- JotForm SupportNeilVicenteAnswered on July 06, 2011 at 06:14 PM
My estimate would probably be an hour or two since the transfer type is server to server. We know how fast servers are when it comes to transferring files. Of course, it still depends on a lot of factors. The figure I gave is just an estimate as no one can really know for sure.
- tourkickAnswered on July 20, 2011 at 07:17 AM
Submission ID 176940813681417025 came through at 10:13pm (Central Time) last night. The ~150mb file still hasn't shown up (6:12am).
Same for submission ID 176941997681417025.
Submission ID 176942489681417025 included 2 11mb photos (total ~22mb) that came through as soon as the PDF did.
I logged into JotForm and saved the 2 large files that didn't come through - so no delay there - but the whole point of Dropbox integration is to receive the file into my Dropbox...
So, after maybe 5-10 attempts over the last couple weeks, I haven't had anything but images come through correctly, with these images being the largest file sizes thus far.
I found the error reported here too: http://www.jotform.com/answers/33608-Having-an-issue-with-large-files-and-Dropbox-integration-
- JotForm SupportNeilVicenteAnswered on July 20, 2011 at 12:47 PM
I have tested the Dropbox integration feature multiple times and I have experience the same issue as yours. With that in mind, I have submitted a report ticket to notify our developers about the existence of this problem.
We will let you know once this is taken care of our developers. We apologize for any inconvenience caused.
Thank you for your patience and understanding.
- tourkickAnswered on July 20, 2011 at 05:20 PM
Well I just upgraded to the $10/month plan just to test this out. You have confirmed it's not working. So do you think it'll be fixed within 30 days?
- JotForm SupportNeilVicenteAnswered on July 20, 2011 at 05:53 PM
Yes I think it will be fixed within 30 days although I can't promise a specific date. We will let you know once this gets taken care of. Thanks!
- JotForm FounderaytekinAnswered on July 21, 2011 at 05:28 AM
The API limit is supposed to be 300MBs, but we also see files in the 100MB range to be not sent to Dropbox. We noted this in our bug list. Thanks.
- tourkickAnswered on July 27, 2011 at 12:58 PM
Is there a list of bugs somewhere that I can view (so I can see if/when this issue is resolved)?
- JotForm SupportNeilVicenteAnswered on July 27, 2011 at 01:21 PM
To my knowledge, bugs reports are compiled in a list that only our developers have access to, and I do not think they will ever want to share it to the public, for obvious reasons.
This issue of yours has been marked as urgent and should be fixed the soonest time possible. Again, we sincerely ask for your patience and understanding.
- tourkickAnswered on July 29, 2011 at 12:31 PM
I asked in a different forum post about the 300mb limit (a Dropbox limitation, as you pointed out) and I was told that didn't apply. Which is correct?
Since I upgraded for a single month just to try out this feature, I would like my refund and would like to consider upgrading after this issue has been resolved (starting over with the 30-day money-back guarantee). Please process my request and email me the confirmation. I look forward to this issue being resolved.
- JotForm SupportNeilVicenteAnswered on July 29, 2011 at 02:28 PM
I have now cancelled your Premium subscription and issued a refund. Expect the money to appear in your account in 1 to weeks.
An email message about the cancellation has been dispatched to your email address. Let us know if there's anything else you need assistance with. Thank you!
- tourkickAnswered on July 29, 2011 at 03:01 PM
Thanks. I got the email confirmations. I'll be waiting for the update to this post announcing that the issue's been fixed. :)