What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Where is the progress bar in the file upload field?

    Asked by tourkick on July 05, 2011 at 05:24 PM

    I don't see the progress bar, just a rotating circle of arrows. This feature mentioned here: http://www.jotform.com/blog/30-8-Great-New-Reasons-to-use-JotForm-for-your-Upload-Forms#progress-bar

    Page URL:
    http://tourkick.com/upload/

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    Answered by allanftd on July 06, 2011 at 01:01 AM

    Hi tourkick,

    May we ask which browser you're using? Can you confirm that you do not see the file uploading icon that shows up when a file is uploaded as shown below?

     

    Note also the dialog box above that shows up when a user accidentally closes the window or goes out of the page while the file is still being uploaded. This will ensure that the user is warned and won't be able to submit the form immediately while the file is being uploaded.

    We'll await your response. Thank you for using JotForm once again.

    JOTFORM SUPPORT

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    Answered by tourkick on July 06, 2011 at 01:24 PM

    As I said, I do see the rotating arrows in a circle (i.e. your screen shot). However, the link I included said there was a progress bar. A rotating circle is not a progress bar... unless it only rotates a proportionate amount to display what percentage of the upload has gone through, say a clock arm at 6 o'clock to indicate 50% uploaded.

    Yes, I noticed the prompt you included a screen shot of, which is what prompted me to ask that question. Thank you for confirming my hunch.

    FYI: IE, Chrome, or Firefox - don't remember which at the time. No browser-specific issues I don't think though.

    Thanks!

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    JotForm Support

    Answered by NeilVicente on July 06, 2011 at 01:37 PM

    Hi tourkick,

    I think it could have been the wrong choice of words. Progress indicator sounds more grammatically correct, although "Progress bar" isn't really far from what its purpose is - that is, to show or indicate the user's upload progress.

    Based on my experience, this progress indicator displays perfectly on Firefox, Chrome and Safari and as always, IE is the odd one out.


    Neil

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    Answered by tourkick on July 06, 2011 at 01:48 PM

    Ah ha, I must have been on IE then... Glad to see the percentage thing and the total file size target for the better browsers. Good feature! Bad IE!

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    Answered by Scott_Hogge on January 13, 2012 at 11:05 AM

    So is there a way for the percentage to show up for IE? Will there ever be a fix for this?

     

    ~ Scott

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    JotForm Support

    Answered by NeilVicente on January 13, 2012 at 11:18 AM

    @Scott

    Sorry but there is no fix for this. I could go on and on about how IE's engine prevents certain stuff from working the way it should. The point of the matter is, IE is certainly not the sharpest tool in the browser shed.

    IE 9 seems to have changed this reputation though.

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    Answered by Scott_Hogge on January 13, 2012 at 11:25 AM

    @ NeilVicente

    I am talking about IE 9, do you ever think they will be able to work with Jotform and change this problem?

     

    ~ Scott

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    JotForm Support

    Answered by NeilVicente on January 13, 2012 at 11:31 AM

    IE 9 has been getting rave reviews and so I assumed that our upload progress bar works fine on it. I forgot to mention that I do not have access to that browser as I keep IE 8 for obvious reasons :)

    As for your question, like what I mentioned in my previous post, there is no fix for this. IE's structure is built in a way that's different from the other browsers.

    Our developers might have the skills to revise the progress bar codes to suit IE, but that would take a LOT of time and effort, and I don't think they'd be amenable to that especially since their workload has been rather heavy these days.

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    Answered by Waz on March 24, 2012 at 11:42 AM

    Man, that is terribly disappointing.    The whole reason I decided to use Jotform in the first place was because of the progress bar indicator.

    Oh, well, it kind of works is not an acceptable answer.    IE is a browser standard,  and it should work on it.   How you can have the most widely used browser, and not make sure it works, is strange.

    In a pc dominated business world,  IE is generally the standard.   It should work correctly.  New pcs and laptops are being sold with IE9 on it everyday ..

    What should I do,  put a note that says "I'm sorry, jotform doesnt work right,  so please install chrome or firefox"