integration to google spreadsheet not working correctly

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    Asked on February 06, 2014 at 06:14 PM

    I have a soccer registration form, and have setup integration to a number of things one of those being google spreadsheet.  the idea being that others in the club can see the data and do what they need to with this.


    I've noticed that whilst some of the data is put in there - some is just plain wrong, others are not being filled in at all

    e.g. Field "Have you played before" - is coming through as 'no' for everyone whilst that is not the case, "existing player - last years team" is not putting anything in there, and all fields after that are empty (although they are not), and then fields from 'reason for playing...' are all filled in correctly.

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    Answered on February 06, 2014 at 08:09 PM

    Thank you for contacting us.

    Unfortunately, we do not have access to your spreadsheet, so we may not be able to understand the full scope of your issue, however, your explanation is very clear.

    When you try and reintegrate the spreadsheet, do the new values get sent correctly?

    This is because any change on the form or the spreadsheet can prevent data from being updated correctly.

    As a contigency (while we are resolving this support request) I would reccomend our Excel to Dropbox app.

    Please let us know.

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    Answered on February 15, 2014 at 10:02 PM

    Hi - thanks very much - I applied the excel to dropbox app - and it works perfectly - this is a far better solution!  I have not found this app anywhere - and no integration option from within form - so would be good to promote this for other users.

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    Answered on February 16, 2014 at 01:04 AM

    Thank you for your update, blackburnnewhope.

    I somehow agree with you that this feature lacks promotion.  So I will forward a recommendation to our next level support to have the link to the integration more accessible.

    If you have other questions or concerns, please do let us know.

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    Answered on June 04, 2015 at 01:15 PM


    All google spreadsheet issues should have been cleared a while ago. 

    Sorry for late notification.

    Kind regards