Recieving 2 emails per form - Submitted & Delivery has failed

  • Xavier_support
    Asked on August 18, 2021 at 5:44 AM

    Hello,

    Somehow we are getting 2 emails per submitted form. One being the standard submitted form (as we want) and the other being a mail stating 'Delivery has failed to these recipients or groups' and then showing the same mail address to which we recieved the form. Example shown below:

    1629279801 611cd639e7245 Screenshot 10 Is there a way to stop this from happening?

    Thanks in advance.

  • Anita_K
    Replied on August 18, 2021 at 10:23 AM

    Hi,

    thank you for reaching out to us. I have checked your form https://www.jotform.com/211874273544358 and the email notifications are set up correctly. They also get sent out from our side without issue.

    For this reason, this is probably related to a setting of your mailbox. Please reach out to your email service provider and ask for all the JotForm IPs and domains to be whitelisted: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    Please give it a go and let us know if the issue persists.

  • Xavier_support
    Replied on August 19, 2021 at 8:03 AM

    I will check that out and see if it works.

    On another note:

    My colleagues are getting captchas everytime when opening a form. I read that our account needs to be whitelisted by your support team. Could you please do that for us so that the captcha stops to pop up?

    Thanks in advance!

  • Anita_K
    Replied on August 19, 2021 at 9:16 AM

    Hi,

    to avoid confusion I have moved your second question to a separate thread and will address it here shortly: https://www.jotform.com/answers/3301506