What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Generator App for Wordpress Not Working

    Asked by HighlanderSoccer on February 06, 2014 at 10:52 PM

    I have installed the Form Generator plugin into my WordPress site and it was working initially; however, athough I have the API key listed correctly, it still shows the following message:

    Form Generator is not Active. 
    Login or Signup with Jotform here to get started


    You may not be the right people to contact regarding this. The JotForm contact us shows up on the page but I just can't see any of my forms, submissions, etc. on my WordPress site. Do I need to authorize the plugin a different way? Are there difficulties with the new Wordpress version?

    Thank you for any help you can offer.


    Page URL:

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    Answered by jedcadorna on February 07, 2014 at 05:37 AM


    Thank you for contacting us. 

    I have encountered 1 issue with the new version of wordpress where the user can't paste the embed code and it doesn't save, The solution that i've provided was to use the iframe code since regular embed code doesn't work. I'm not sure if this is another issue with the newer version. Are you on version 3.8?

    There are actually several ways to embed your form to wordpress you might want to check these guides.

    1. Adding-Forms-to-Wordpress - http://www.jotform.com/help/4-Adding-Forms-to-Wordpress

    2. Using Wordpress Plugin - http://www.jotform.com/help/174-Wordpress-Plugin


    If your goal is just to make your form work in wordpress you can follow the guides that i've provided above.

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    Answered by 9art on August 29, 2014 at 01:05 AM

    Having the same problem with form generator for Jotform. Aifter installing the plugin i click on Connect to Jotforms and it does nothing i install the api manaually still not connected please what is the way out i want to mange my jotforms from within wordpress.