What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving emails.

    Asked by ceffarmoor on February 07, 2014 at 09:57 AM

    I am not receving emails for this form.  I can receive emails when I test the form through jot form,  However, I do not get them when someone submits a form through our site.  

    Page URL:
    http://www.jotform.com//?formID=40366812435958

    Emails site
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 07, 2014 at 10:14 AM

    Hello ceffarmoor,

    Upon checking your form's notification alert, I found that you have not provided any "Sender Name". Please be noted that not providing sender name will cause email servers to mark the submission emails as spam.

    Have you checked your spam folder already? I sent you a test submission and our email server log confirms that the notification emails are being sent to your email inbox. Please see the log here:

    /var/log/jotform/amazonSES.log:[07/Feb/2014:10:11:56 -0500] 40366812435958 AmazonSES Sent email to ceffarmoor@gmail.com -  MessageID:000001440ce7b924-c147d48c-4b4b-4d50-8ff5-415fa7499b55-000000 - RequestId:2f1f2678-900a-11e3-85c2-dfc1522e1448

    Could you please let us know if your received the email notification or not?

    Thank you!

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    JotForm Support

    Answered by ashwin_d on February 07, 2014 at 10:15 AM

    Hello ceffarmoor,

    Also, please share your web page URL where you have this form embedded. We will take a look.

    Thank you!