What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jotform not displaying in weebly mobile site.

    Asked by ptn0301 on February 07, 2014 at 11:56 AM

    As title Jotform forms are not displaying at all when viewed in our weebly mobile site.

     

    Alot of traffic is on mobie devices so this is urgent as we are missing applications.

     

    Help

     

    Thanks

     

    Paul

    JotForm Mobile site mobile site
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    Answered by pinoytech on February 07, 2014 at 12:58 PM

    Hi Paul,

    Sorry for the inconvenience that may have caused. Can you please share to us URL of your website where your for is embedded for us to investigate the issue and further assistance?

    Thanks,

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    Answered by ptn0301 on February 07, 2014 at 02:17 PM
    Hi ,www.skyemotion.co.ukMany thanksPaul
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    JotForm Support

    Answered by Mike_T on February 07, 2014 at 02:50 PM

    Can you please try to use an iFrame form code on your Weebly custom html field?

    Please let us know how it is going.

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    Answered by ptn0301 on February 10, 2014 at 09:07 AM

    Hi, I have tried the iframe code. Its displayed however it still wasnt functioning correctly. When you had to go back and fill in required fields it started misbehaving. We have had to turn off the mobile version of the site and reinstall the hhtml code instead of the iframe. Better a that something works indtead of not at all.

    Would you like me to set a hiden page with the iframe code installed so you can look? or any other suggestions?

     

    Paul

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    JotForm Support

    Answered by TitusN on February 10, 2014 at 09:37 AM

    Hello Paul,

    Please go ahead and create a demo page for us so that we can take a closer look.

    Thank you for sticking through this.

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    Answered by ptn0301 on February 10, 2014 at 10:16 AM

    Hi,

    Please see below.

    http://www.skyemotion.co.uk/jotform-test-page.htm

     

    form on Left;

    <script type="text/javascript" src="//form.jotformpro.com/jsform/40343159945963"></script>

     

    form on right;

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//form.jotformpro.com/form/40343159945963" frameborder="0" style="width:100%; height:3195px; border:none;" scrolling="no"></iframe>

    <script type="text/javascript">window.handleIFrameMessage = function(e) {var args = e.data.split(":");var iframe = document.getElementById("JotFormIFrame");if (!iframe)return;switch (args[0]) {case "scrollIntoView":iframe.scrollIntoView();break;case "setHeight":iframe.style.height = args[1] + "px";break;}};if (window.addEventListener) {window.addEventListener("message", handleIFrameMessage, false);} else if (window.attachEvent) {window.attachEvent("onmessage", handleIFrameMessage);}</script> 

     

    thanks 

     

    Paul

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    Answered by EliezerN on February 10, 2014 at 11:14 AM

    Thanks for sharing the URL of your test page.

    I tested the both forms and they worked correctly, I was able to submit the form with no issues:

    Could you please let us know what is the wrong behavior of the form whn you go back to fill in the required fields?

    The only difference I notice in the iframe form was that when required fields are left blank the submit button and other fields disappear:

    However, that happens because the Warning messages of the required fields used extra space and that causes the other fields along with the submit button to go more to the bottom, but as the iframe code provides a fixed height and not a flexible one the fields disappear. But once the required fields are filled, then the other fields appear.

    But, if you are experiencing other kind of issues, try to remove the script part from the iframe code and embed just this section:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//form.jotformpro.com/form/40343159945963" frameborder="0" style="width:100%; height:3195px; border:none;" scrolling="no"></iframe>

    I hope this helps. Please inform us if you need further assistance with this inquiry.

    Thanks

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    Answered by ptn0301 on February 10, 2014 at 11:17 AM

    Thanks for looking into that.

     

    Can I ask device you used to fill in the form?

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    JotForm Support

    Answered by BDAVID on February 10, 2014 at 12:01 PM

    Hi, I filled out the form from a laptop and smartphone, I can see is working fine. Let us know if everything is ok. If you have another questions please open a new thread, we will be glad to assist you.