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    My submissions are no longer being forwarded to my email

    Asked by bahogan on February 08, 2014 at 09:32 AM

    My submissions are no longer being forwarded to my email. This is the case on all of my forms.  I had been working fine and then just stopped. I don't believe that I changed anything.  Very odd.  

    Submissions email forwarded My Forms
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    Answered by pinoytech on February 08, 2014 at 01:01 PM

    Hi,

    Your email address is in our bounce list upon checking which causing the issue.

    Result: barb@barbhoganphoto.com is IN the bounce list

    Reason(s) : smtp;550 5.1.0 sender rejected. IB504 - 198.2.128.8

    I've already remove it for you and it should be working fine now.

    To prevent this from happening again, please apply this workaround: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    If you need further assistance, please let us know.