What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I do not receive e-mail alerts

    Asked by soeizi on February 08, 2014 at 02:01 PM

    I received alerts from jotform when I inittially set it up a while ago.

     But now that I tried to retest, seems like it does not send me notification e-mails for submissions.

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    JotForm Support

    Answered by jonathan on February 08, 2014 at 05:04 PM


    If you are just using the Test E-mail button in the Notification E-mail, it will just send the test message to your JotForm account e-mail.

    To properly check if submission e-mail are being sent to the Recipient E-mail of the form, you have to submit the form in actual.

    You can test submit your Get Lutron Quote form http://www.jotform.ca/form/40156474450249 . Check if submission e-mail is properly sent to the Recipient E-mail address setup in the Notification.



    Please inform us you need further assistance.