- kallerAsked on February 09, 2014 at 02:30 PM
Can you please help with the problem noted in the subject?
- JotForm SupportjonathanAnswered on February 09, 2014 at 03:44 PM
Have you already tried redoing the integration to google spreadsheet?
If not yet, I suggest you try the process also. Sometimes, removing and re-integrating the form again to google spreadsheet refreshes the integration and solves most common issue.
Please inform us if issue persist.
- kallerAnswered on February 10, 2014 at 02:34 AM
I've tried to reintegrate the form.
The answers that were submitted previously got shown in the new spreadsheet, but the new answers I submitted appeared in it only with timestamp and email - leaving all other fields blank.
I really need to start sending out the form to people. Is there another way to fix this???
- JotForm SupportWelvinAnswered on February 10, 2014 at 06:46 AM
Let me forward this thread to our developers so they can further check and investigate the cause of the issue. One possible cause if the language use, specially those with Cyrillic letters.
We'll update you here for progress.
If possible, let us know your current sheet here and make sure we have an access to it so our developers can check/ see the issue. Include the form URL too.
As a workaround, you can create a Grid Report: How to create a Grid Listing report?. The link is still shareable and can be protected with a password.
- alp_denizAnswered on February 10, 2014 at 12:15 PM
Thank you very much for reporting. It seems to be a temporary problem in the spreadsheet integration. Could you please let us know if it still exists?
- kallerAnswered on February 10, 2014 at 03:25 PM
The issue still exists
You can see my two spreadheets here:
And the forms are here (accordingly):I think the problem is not cyrillic only. The things I fill in in English do not show up there as well
- JotForm SupportBDAVIDAnswered on February 10, 2014 at 03:52 PM
Hi, sorry to know that the issue is still there, we have not received a response from our developers yet. I can see that there have been other reports about this current issue, so our developers are aware about this, hope we get an answer soon.
- snaplashAnswered on February 10, 2014 at 11:49 PM
I have been having the same problem all day. I complained about google integration once before, only 3 or 4 days into a subscription that I started less than a mont ago.
I subscibed to jotform because i needed relieability. i dont have it and a company that takes this long when peoples income depends on it is ridiculous.
I put myself into this thread to receive updates to see when i can start to recieve money again.
Hurry. this is not good service. twice in 1 month, google problems....
- CesarAnswered on February 11, 2014 at 01:01 AM
We do apologize for the inconvenience and I do want to thank you for your input. This ticket is already assigned, so this matter is currently already being worked on. In any case, once the the Dev Team is ready to provide any further updates on this, they will surely let us know through this thread. Thank you again.
- kallerAnswered on February 12, 2014 at 09:48 AM
Any update on that or I should go look for an alternative?
- pinoytechAnswered on February 12, 2014 at 11:06 AM
Apologize, but we still don't have an update about this issue. Don't worry, we'll notified you via this thread if any updates is available.
Thank you for you patience.
- alp_denizAnswered on February 12, 2014 at 01:02 PM
The error is just identified and it will be fixed very soon (<24h).
- alp_denizAnswered on February 13, 2014 at 01:54 AM
The problem is fixed now. However, spreadsheet delays when updating, it will also be fixed very soon.
- kallerAnswered on February 13, 2014 at 04:33 PM
Hello, From what I see the problem is not fixed. Right now there are more answers in my google spreadsheet, but not all of them. About 30% is still missing... I've tested two forms twice and the result is the same
- JotForm SupportBDAVIDAnswered on February 13, 2014 at 04:58 PM
Hi, thanks for letting us know about this, our developers are still working on it, you may try to reintegrate Google Spreadsheet to see if it shows all of them.
- forsysAnswered on October 14, 2014 at 05:35 PM
I have just same issue.... please solve this thread: http://www.jotform.com/answers/443078-My-form-submissions-are-not-all-showing-up-on-my-Google-Spreadsheet-why-not?entrymessage=10732640770
- raulAnswered on October 14, 2014 at 07:13 PM
Please be patient.
We will provide a response to your current post.