What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form over quota

    Asked by USBe on February 09, 2014 at 11:44 PM

    When my clients try to upload any size file, they get this message:


    This form has passed it's allocated quota and cannot be used at the moment. 

    Try contacting the owner of this form.


    what is happening ?

    Page URL:

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    JotForm Support

    Answered by ashwin_d on February 10, 2014 at 12:04 AM

    Hello USBe,

    Upon testing your form, I am unable to riplicate the problem you are having. I sent you few test submission successfully and I was able to upload files without any issue. Please check the screenshot below: 

    I did check your account and found it to be well within the allowed submission limits. You should not have any problem. 

    I would suggest you to please try again and get back to us if the issue persists. Please share a screenshot of your form when you see the error. The following guide should help you upload image in your form post:  https://www.jotform.com/answers/277033

    Thank you!

    Thank you!

  • Profile Image

    Answered by USBe on February 10, 2014 at 12:16 AM

    thanks for your quick assistence. It looks ok now. 

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    Answered by gori-mathew on February 10, 2014 at 03:25 AM

    You are welcome, do feel free to let us know wherever you need our assistance.