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Submission emails not being received.Asked by borczdixon on February 10, 2014 at 07:43 AM
We have a client who tells us they are not receiving any of the notifications from the forms we built for them -
Is there any means of testing / checking the routing - mail server logs for specific forms?
The address in question is: firstname.lastname@example.org
mail server logs thanks
Upon checking, I found that email address email@example.com is in our bounce list for following reason:
firstname.lastname@example.org is IN the bounce list
Reason(s) : 5.3.0 - Other mail system problem 550-'5.7.1 Message rejected due to conten=
That may be the reason, your client must not be receiving the submission email. I have removed it from our bounce it and it should be working fine now. You need to take a closer look at the bounce reason and take corrective steps. Changing the subject line of the email template should actually help.