Submission emails not being received.

  • Profile Image
    borczdixon
    Asked on February 10, 2014 at 07:43 AM

    Hi - 

    We have a client who tells us they are not receiving any of the notifications from the forms we built for them - 

    Is there any means of testing / checking the routing - mail server logs for specific forms? 

    http://form.jotformpro.com/form/31574376157965

    The address in question is:  jdillon@millerandsmith.com

     

    Thanks!

  • Profile Image
    ashwin_d
    Answered on February 10, 2014 at 09:12 AM

    Hello borczdixon,

    Upon checking, I found that email address jdillon@millerandsmith.com is in our bounce list for following reason:

    Result: 

    jdillon@millerandsmith.com is IN the bounce list  

    Reason(s) : 5.3.0 - Other mail system problem 550-'5.7.1 Message rejected due to conten=

    t restrictions'

    That may be the reason, your client must not be receiving the submission email. I have removed it from our bounce it and it should be working fine now. You need to take a closer look at the bounce reason and take corrective steps. Changing the subject line of the email template should actually help.

    Thank you!