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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Bug when switching form language in Internet Explorer 9

    Asked by Jonas Bujok  on February 10, 2014 at 10:26 AM

    Hi again JotForm,

    I have noticed another bug (and maybe related to this issue: http://www.jotform.com/answers/330018-Matrix-tables-do-not-allow-to-switch-to-another-language-it-always-changes-to-English#2).

    When I switch language (in same form) in IE browser than the birth day fields and address country field gets empty. In chrome it works fine.

    Thanks again for any update on this issue.

    Sincerely

    Jonas Bujok

    Page URL:
    http://jotformeu.com/form/40375041724347

    Screenshot
    JotForm www same form thanks
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    Answered by pinoytech on February 10, 2014 at 11:22 AM

    Hi Jonas,

    Unfortunately, I wasn't able to reproduce the issue that you are referring upon checking your form on IE browser. Please take a look at this video: http://www.screencast.com/t/EUvcfVvwF3fm

    Have you tried already clearing your browser cache and cookies? If not, can you please give a try?

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    Answered by Jonas Bujok  on February 11, 2014 at 12:20 PM
    Hi PINOYTECH,
    Thanks for the quick answer.
    I have tried this form on my second PC (IE 11, Win7 64bit) and it works
    fine, but on my laptop (Win Vista 32bit, IE 9.0.x) it's acting as
    described in the thread. Clearing cache and cookies doesn't help it (my
    brother reported me same problem on his laptop - I am not sure what IE
    version he is using). So it is probably a bug related to specific IE
    version I guess.
    Thanks for any further update on this subject
    Sincerely
    Jonas Bujok
    Dne 2014-02-10 17:22, JotForm Support Forum napsal:
    ...
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    JotForm Support

    Answered by BDAVID on February 11, 2014 at 01:16 PM

    Hi,  I think that version of IE is the problem, at any rate, I think most of the users have a latest version of IE.

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    Answered by Jonas Bujok  on February 11, 2014 at 01:30 PM
    I agree, but IE 9.0 is the latest version of IE for windows vista. IE 10
    and IE 11 works only on windows 7 and windows 8. Which means all Windows
    Vista users will have not working language switch in theirs IE.
    Dne 2014-02-11 19:16, JotForm Support Forum napsal:
    ...
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    JotForm Support

    Answered by Mike_T on February 11, 2014 at 03:35 PM

    Thank you for reporting that bug about IE 9 and translation option.

    Now we have escalated a bug report ticket to our Development Team. I can not provide any ETA at this time, but we will update this thread once we have any news.