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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When I try to change the price in the paypal wizard I get an error that says the first payment must be a summation of regular price and set up fee

    Asked by ecti on February 10, 2014 at 10:59 AM
    Page URL:
    http://www.learnexportcompliance.com/Seminars/Seminar-Schedule/Singapo<br/>re-2014/Seminar-Registration/BOTH-Credit-Card-Payment.aspx

    and
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    JotForm Support

    Answered by ashwin_d on February 10, 2014 at 12:00 PM

    Hello ecti,

    I'm sorry for the trouble caused to you.

    As far as I understand, the error is related to the subscription payments. The error is displayed when you try to setup the subscription payment where "First Payment" is less than the "Price" monthly. Upon checking your form, I did not find it to be configured to sell subscription products. 

    I am creating this bug report and sending it to our back end team. We will get back to you as soon as we get any update on this.

    Thank you!

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    JotForm Support

    Answered by NeilVicente on February 11, 2014 at 03:13 PM

    Fixed. Let us know if you're still having problems.

    Cheers!