Issue: Connection with Google Drive

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    alpa@hasatidrivetest.com
    Asked on February 10, 2014 at 11:39 AM

    I need some help with the forms - I have setup the connection with my goggle drive so that the submission data ends up in folders based on one of the field of my form. My form involves file uploads.

    However - when the user fills out the form -  only few of the subfolders have the files uploaded and pdf of the submission....(Although subfolders for each entry do get created)

     

    Any idea why?

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    TitusN
    Answered on February 10, 2014 at 12:46 PM

    Hello,

    Thank you for contacting us.

    This is sometimes caused when the parameter used to create the folder has the same name, so files may get overwritten.

    How have you configured your settings as below?

    If the value you selected for submission folder name sometimes has similar values, there's a chance some of your submissions are overwritten - but you have not lost them, they are still accessible through your Jotform account under - MyForms - Select Form - Submissions

    You can re-integrate the Google Drive connection and point it to the same folder with updated settings and submission folder name that will be unique each time a submmission is sent.

    Does this help? If this is not the situation - perhaps you could upload some screenshots for us to see what you see (short of giving us access of your Google Drive account). You can upload a screenshot using this linked guide.

    Please let us know.

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    alpa@hasatidrivetest.com
    Answered on February 10, 2014 at 01:20 PM

    Thanks - Can I create subfolders with combination of fields? (like timestamp and one of my fields)

     

    Yes - we may have same names for the subfolders (I do see that it does create two folders with the same name but with different timestamp - but the folders are empty)

     

    Thanks,

    Alpa

  • Profile Image
    Mike_T
    Answered on February 10, 2014 at 02:29 PM

    Can I create subfolders with combination of fields? (like timestamp and one of my fields)

    There is no such option on our Google Drive integration, but it might be possible with a form calculation feature that can be used to combine the fields data. If you are interested in this option, please open a separate thread, so that we will be able to provide you with instructions.

    Yes - we may have same names for the subfolders (I do see that it does create two folders with the same name but with different timestamp - but the folders are empty)

    Please provide us with the form name/ID in question and your Google Drive integration settings. We will need to test this.