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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Change formatting of file downloaded with Get PDF link

    Asked by SpanishHouse on February 10, 2014 at 03:12 PM

    Is it possible to change the column width settings on the Get PDF file?


    Some of the questions are wrapping to multiple lines with a single line answer.  This is pushing the results onto a 2nd page.  


    I'd like to be able to expand the width of the first column (question) so that it will fit on a single line and make the results shorter or fit to a single page for printing.



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    JotForm Support

    Answered by TitusN on February 10, 2014 at 03:38 PM


    Thank you for contacting us.

    Unfortunately, that is a hard-coded feature.

    However, there are quite a number of editors that would give you this feature:

    1. Adobe Acrobat  - http://www.adobe.com/products/acrobat.html

    2. Libre Office Draw (free) - https://www.libreoffice.org/download

    Also consider creating reports that would look really good in print:


    Please let us know how we can assist further.


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    Answered by SpanishHouse on February 10, 2014 at 05:39 PM

    Thank you for the response Titus.  However, I'm still not seeing anything that can help.  I have Acrobat 9 and opened the "Get PDF" form in it and find no way to edit the width of column 1 in the table to stretch the text and make it fit to one line.  I could be missing it.


    I have also looked a the reports.  But it doesn't seem any of the available formats will give me what I need.  We have to take each registration submission and print it to include in the child's file for audit purposes by state agencies.  I need to get the questions and responses onto a single page if possible to avoid two sheets or double-sided printing.  It looks to me like the report options only offer the submission responses in tablular format like in Excel and don't allow for creation of a report similar to how I created the original form.  Am I missing this functionality as well?

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    JotForm Support

    Answered by TitusN on February 10, 2014 at 06:30 PM

    Oh My, I thought Acrobat would surely do it.

    And no, you have not missed anything. 

    I was hoping you would find something useful in reports. 

    The only other option  I can think of Would be to create an Email notification which you can print out (print to pdf) when you recieve an email.

    Otherwise, I have created a feature request to add an option of downloading as a word document - allowing the flexibility of formatting submissions into one pages.




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    Answered by SpanishHouse on February 12, 2014 at 01:25 PM

    We are using the email notification.  The advantage to the PDF export was the ability to print up to 20 forms at once rather than one at a time which the notification would require.  Also, the printing of an email then adds a bunch of email data that adds to the initial problem of a one page document.

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    Answered by EliezerN on February 12, 2014 at 01:52 PM


    Thanks for letting us know that the previous suggestions do not fit your requirements unfortunately. By the moment there is no other way you can accomplished what you need. At any rate, my colleague has already forwarded a feature request our dev team so that can consider to add the capability to easily edit the format of the PDF file.

    If we get any update we will inform you via this thread.


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    Answered by tiacc on June 09, 2014 at 10:19 AM

    I would like to add my request for this feature.

    One part of the form is an essay submission. With the current configuration of the PDF the essay appears with a large unusable column of grey to the left. It would be most helpful if I could edit out the left column and expand the essay column size.

    Thank you.

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    Answered by EliezerN on June 09, 2014 at 11:13 AM

    Thanks for your interest on this feature.

    Our dev team has not updated us on this matter yet. However, once they update us, you will be informed via this thread.


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    Answered by aiamemphis on July 14, 2014 at 05:00 PM

    We would love to have the ability to modify the output PDF of the forms. Would be a huge bonus for us!
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    Answered by rebekah405 on April 12, 2015 at 10:31 AM

    Will the dev team be correcting this problem?

    I've tried emailing the response via notification for saving as a pdf but the formatting is still an issue and the responses on the matrix widget are cut off (they are critical for our reporting files)

    I'm happy to share either the pdf file or email printed to pdf for you to view. This piece if very critical for many companies, how can we ensure this will be fixed?

    Adobe has this function perfected if you would like to research their features in order to duplicate it.

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    Answered by alp_deniz on August 25, 2015 at 08:33 PM


    Submission PDF editor has just been released and it is accessible via "Customize PDF" button that appears after clicking Get PDF button. 

    The editor allows you to manage the basic visuals and layout according to your needs. The design is then applied to all outputs of your form, including integration, email-attachment and downloadable PDFs.

    We would love to hear your thoughts on this.

    Kind regards

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    Answered by rebekah405 on August 26, 2015 at 12:43 PM

    I'd love to experiment with this feature but I don't seem to see the "Customize PDF" button after clicking the Get PDF button. Is this a limited release feature or is this feature available to everyone?
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    JotForm Support

    Answered by Charlie on August 26, 2015 at 02:31 PM


    For us to better assist you, I went ahead and opened a separate thread for your concern. Please refer to this link instead: http://www.jotform.com/answers/648355. We will address it shortly.

    Thank you.