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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Goold Spreadsheet Not Updating Data

    Asked by stephcheong on February 10, 2014 at 05:54 PM

    I just created a form and integrated with Google Spreadsheet. My form works perfectly and I see that a Google Spreadsheet has been created in my Google Drive, however, the spreadsheet does not get updated whenever I get responses back from the form. I see that the forms with responses have been added as a PDF file on my Google Drive, but the Spreadsheet is not populating with the responses. PLEASE HELP.

    Page URL:
    http://form.jotform.us/form/40343522403138

    not updating Updated responses integrated pdf file
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    JotForm Support

    Answered by TitusN on February 10, 2014 at 06:40 PM

    Hello,

    Thank you for contacting us.

    I took a copy of your form (http://form.jotform.com/form/40343522403138) and ran some tests.

    To resolve:

    Please remove the integration and perform a second integration.

    That should fix the issue.

    Please let us know if you hit a bump.