What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    parts of form is not going through

    Asked by delei1212 on July 06, 2011 at 02:47 PM

    parts of form is not going through to clients yahoo account but the comes in perfect to my account



    here is the link http://www.attiliosgrill.com/catering.html

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    JotForm Support

    Answered by NeilVicente on July 06, 2011 at 03:05 PM


    I noticed that you removed the Jotform logo in the notification mail template that has your client's Yahoo Mail account as the recipient. Please bear in mind that once you modify an email template, that email is then considered as "customized". As such, the Form Builder stops updating the email template automatically. Thus, with each changes you make to the form, you must update the notification mail manually.

    In your form, I see something that's different from the notification mail


    This is the reason why values for the bread field are not included in the notification mails sent to your client.

    Solution to this is to delete then re-create the notification mail so that it contains the updated fields.  If you are going to remove the Jotform logo again, just be sure to recreate the the notification everytime you make changes to the form.

    Hope you find this answer satisfactory. Let me know if there's anything that you need clarification with. Thank you and have a nice day!