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    submission on mobile device

    Asked by amynorman on February 10, 2014 at 11:05 PM



    My terms and conditions and submission button do not show up on my form when it's viewed on an iphone. Is there a way to correct this?





    Mobile mobile device thanks and
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    Answered by Cesar on February 10, 2014 at 11:33 PM

    I have been able to view the form's terms and conditions and submit button on 2 mobile devices and a tablet. By using the Form URL: http://www.jotform.com/40330536928151.

    Is the form you are trying to access embedded on a webpage? If so, I would suggest to use the iFrame Embed Method to insert your form on a webapge. 

    Do provide the Web address if it is indeed embedded.

    Thank you.



    Realted Article:

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    Answered by amynorman on February 10, 2014 at 11:50 PM
    Hi Cesar,
    It is embedded in a webpage, and I'm already using iframe. Do I need to
    change the dimensions in the html? I had a problem before with only a small
    portion of the form showing up when I viewed it on the computer, so I made
    the dimensions bigger to fix the problem. Will it be too big when viewed on
    a computer, if I make it bigger for iPhone? The webpage is
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    Answered by Cesar on February 11, 2014 at 01:12 AM

    Ok, now I get the same cut off screen you get as well. Two things come to mind, the basic step to try would be to manually make the iframe height a higher value

    Then, (depending on the cms or website framework you are working on) you could  insert responsive CSS code to get your page to display according to the device it's being viewed on. 


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    Answered by amynorman on February 11, 2014 at 03:10 AM
    Thanks! I made the iframe value higher, and the terms link and submission
    button show up now on the iPhone. I clicked on the link, and it works. I
    don't want to actually make a submission to check the payment tools because
    I limited the submissions. The form seems to be working though - I pressed
    submit without filling out the form, and it gave me the warning it should.
    Do you think the paypal payment tool should work on an iPhone or tablet?
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    JotForm Support

    Answered by ashwin_d on February 11, 2014 at 06:21 AM

    Hello Amynorman,

    The PayPal payment tool should work just fine in the iPhone or any other mobile device. You should not have any problem with that. Feel free to make your own test and see everything works as expected. The best way to test your form multiple times is to create another free account and clone this form in your new account. You will get sufficient submissions to test your form. This guide should help you in form cloning: http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Do get back to us if you have any questions.

    Thank you!

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    Answered by amynorman on February 13, 2014 at 02:10 AM
    Hi Ashwin,
    I've followed all of the steps you suggested. I created another free
    account and cloned the form to test it, but where do I host the form in
    order to fill it out and test it? Just create a private page on my website
    to host it? Also just to confirm, this form will have unlimited submissions
    even though the original form's submissions are limited to 5?
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    JotForm Support

    Answered by ashwin_d on February 13, 2014 at 02:29 AM

    Hello Amy,

    You do not have to embed your form in your website to test it. You can use your form's direct URL and do live submission to test it. Here are the steps to get your form's direct URL:

    1. Select Setup & Embed tab

    2. Click Embed Form

    No. You will not get unlimited submissions. In your another free account also you are entitled to receive only 100 non secure submissions.

    Thank you!