- amynormanAsked on February 10, 2014 at 11:05 PM
My terms and conditions and submission button do not show up on my form when it's viewed on an iphone. Is there a way to correct this?
- CesarAnswered on February 10, 2014 at 11:33 PM
I have been able to view the form's terms and conditions and submit button on 2 mobile devices and a tablet. By using the Form URL: http://www.jotform.com/40330536928151.
Is the form you are trying to access embedded on a webpage? If so, I would suggest to use the iFrame Embed Method to insert your form on a webapge.
Do provide the Web address if it is indeed embedded.
- amynormanAnswered on February 10, 2014 at 11:50 PMHi Cesar,
It is embedded in a webpage, and I'm already using iframe. Do I need to
change the dimensions in the html? I had a problem before with only a small
portion of the form showing up when I viewed it on the computer, so I made
the dimensions bigger to fix the problem. Will it be too big when viewed on
a computer, if I make it bigger for iPhone? The webpage is
- CesarAnswered on February 11, 2014 at 01:12 AM
Ok, now I get the same cut off screen you get as well. Two things come to mind, the basic step to try would be to manually make the iframe height a higher value
Then, (depending on the cms or website framework you are working on) you could insert responsive CSS code to get your page to display according to the device it's being viewed on.
- amynormanAnswered on February 11, 2014 at 03:10 AMThanks! I made the iframe value higher, and the terms link and submission
button show up now on the iPhone. I clicked on the link, and it works. I
don't want to actually make a submission to check the payment tools because
I limited the submissions. The form seems to be working though - I pressed
submit without filling out the form, and it gave me the warning it should.
Do you think the paypal payment tool should work on an iPhone or tablet?
- JotForm Supportashwin_dAnswered on February 11, 2014 at 06:21 AM
The PayPal payment tool should work just fine in the iPhone or any other mobile device. You should not have any problem with that. Feel free to make your own test and see everything works as expected. The best way to test your form multiple times is to create another free account and clone this form in your new account. You will get sufficient submissions to test your form. This guide should help you in form cloning: http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL
Do get back to us if you have any questions.
- amynormanAnswered on February 13, 2014 at 02:10 AMHi Ashwin,
I've followed all of the steps you suggested. I created another free
account and cloned the form to test it, but where do I host the form in
order to fill it out and test it? Just create a private page on my website
to host it? Also just to confirm, this form will have unlimited submissions
even though the original form's submissions are limited to 5?
- JotForm Supportashwin_dAnswered on February 13, 2014 at 02:29 AM
You do not have to embed your form in your website to test it. You can use your form's direct URL and do live submission to test it. Here are the steps to get your form's direct URL:
1. Select Setup & Embed tab
2. Click Embed Form
No. You will not get unlimited submissions. In your another free account also you are entitled to receive only 100 non secure submissions.