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  • Profile Image

    For some reason i'm all of the sudden not getting submissions from my form

    Asked by abraham  on February 11, 2014 at 12:52 AM

    For several weeks now my forms have been working great but now all of the sudden they are not working. When i'm on the website www.a4truth.org I try to use the contact forms as I would if i were someone else and when I go to my email the submission never comes. I'm not sure what happend.

    Page URL:
    http://a4truth.org/mailing%20address%20contact.htm

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    JotForm Support

    Answered by ashwin_d on February 11, 2014 at 01:40 AM

    Hello Abraham,

    Upon checking, I found that your email address "Ambassadors4truth@a4truth.org" is in our bounce list for following reason:

    Result: 

    Ambassadors4truth@a4truth.org is IN the bounce list  

    Reason(s) : smtp;550 5.1.1  Too many recipients. IB607

    I have removed it from our bounce it and it should be working fine now. I am not sure why your email server says too many recipients. I did check all your form's notification alert and did not find any issue. 

    Do test your form and get back to us if the issue persists.

    Thank you!