What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I change my default recipient email.

    Asked by contactfrormsubmit on February 11, 2014 at 02:41 AM

    Iv added my email address on the submition button and the company Im building the website for. Now the problem is I cant seem to change or remove my email address to add a new even though it seems I have but when I run a TEST MAIL i still get emails coming to my address even though Ive removed it...Help

  • Profile Image

    Answered by pinoytech on February 11, 2014 at 02:59 AM


    When testing email notification, you have to submit an actual submissions with your form. Clicking "Test Email" button found on the notification wizard will ONLY send emails to the email address that is associated to your Jotform account (the Primary email address). In order to see if the notifications are being sent correctly, just simply open your form on "live mode" (click on "Preview"), fill out the form and submit a test-entry. You should get the notifcation on the specified email address.

    If you need further assistance, please let us know.