What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Getting Access Denied when trying to access uploaded file link.

    Asked by escapetocharente on February 11, 2014 at 03:59 AM

    i use a form to upload the details of a completed form (intergrated with dropbox) from customers using the file upload tool, it was working fine but now when people click on the file link it comes back with access denied?

    Page URL:
    www.escapetocharente.com/br

    uploads dropbox tool Error message
  • Profile Image

    Answered by jedcadorna on February 11, 2014 at 08:35 AM

    Hello,

    Thank you for contacting us.

    I tested the issue on my end and this happens when you try to upload something and file wasn't completely uploaded. I used 3 sample submissions 2 submission failed to upload and 1 successful submission. The result was the same message that you get when you try to access the form.

    Error message something like this:

    My suggestion is to use the Multi Upload so that when user tries to upload something they will see whether the transfer is finish. Try to experiment with Unsuccessfull vs Successful upload then access the file under Submission page.

    Here's how to change the file upload the multi upload.

    Click on File Upload > Allow Multiple Upload

     

    Try the suggestion above and let me know if it works. You have to make a sample submission with a Successful and Unsuccessful data to see the Error message above.