What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is the response e-mail sent before or after a paypal transaction is completed?

    Asked by memoran on June 28, 2010 at 01:59 PM
    I would like to have my confirmation email sent before it goes to paypal to complete a payment transaction. That way, if there is an issue at paypal, I still get my customer's information so I can follow up stating I received your information but not your payment.
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    JotForm Founder

    Answered by aytekin on June 29, 2010 at 03:44 AM
    We have just implemented a solution for this yesterday
    1. Log into your account,
    2. Select your form,
    3. Click on "Submissions" button,
    4. Click on "Pending Submissions" button,
    5. Click "Complete Submission" button.
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    Answered by memoran on June 29, 2010 at 04:57 PM
    Is there a easy way to see this for all forms that way I do not have to search within each form daily to see what is missing or not completed?Thanks,mark
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    JotForm Founder

    Answered by aytekin on July 02, 2010 at 05:45 AM
    Only do it when you receive a payment confirmation email from PayPal but no submission email from JotForm. That would be the only reason to use this. If you did not get any payments, then there is no reason to complete any pending submissions. To answer your question, no, there is no way to do this for all forms at once.