What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not recieivng submissions to info@hely-weber.com

    Asked by helyweber on July 06, 2011 at 07:40 PM

    Hi Support,

    Below is the web address where we embedded the JotForm, we created an account, but we aren't getting any emails form the submissions. Could you look into it and help?

    http://www.hely-weber.com/index.php?option=com_content&view=article&id=5&Itemid=6

    Thanks,

    karmstrong@hely-weber.com

    Keith Armstrong

    Page URL:
    http://www.hely-weber.com/index.php?option=com_content&amp;view=articl<br/>e&amp;id=5&amp;Itemid=6

  • Profile Image
    JotForm Support

    Answered by abajan on July 06, 2011 at 08:31 PM

    Hi Keith

    I did a test submission on your form and according to our email logs, it was sent to the address stated as the recipient in both notifications okay:

     

    yang: Jul 6 20:14:03 yang sm-mta[21490]: p670E2Sm021488: to=, ctladdr= (1004/1004), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=123898, relay=mail.hely-weber.com. [74.11.120.140], dsn=2.0.0, stat=Sent ( <201107070014.p670E2QC021487@yang.interlogy.com> Queued mail for delivery)

     

    Please check your junk/spam folder at the account to see if notifications are there. Also, it's unlikely this has anything to do with the problem but the two notifications from the form are going to the same address. Except for the subject line, the two notificaions are identical. Unless there's some reason to have them both, delete one of them and see if that helps to resolve the problem.

    Please keep us posted.


    ~ Wayne

  • Profile Image
    JotForm Support

    Answered by abajan on July 06, 2011 at 08:59 PM

    UPDATE

    While the email logs showed that there was no problem with the notification of my submission that was made via the form at its URL (http://www.jotform.com/form/11862505230) the submission I made via the embedded form did NOT go through.

    I became suspicious when, after making the submission via the form at its own URL, your JotForm account's stats showed only one submission (mine). Additionally, the default thank you page

    Try embedding the form again and see if that helps.


    ~ Wayne