What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notifications have stopped

    Asked by nfwfwf on February 11, 2014 at 12:08 PM

    I have been getting email notifications from JotForm of a PayPal payment made up until January. I haven't received any email notification from JotForm for the past two payments in February. The only way I knew was because PayPal sent me a payment noitification. Why would the notifications work in January but not in February? Many thanks for any light you can shed. Barb

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    JotForm Support

    Answered by TitusN on February 11, 2014 at 12:37 PM

    Hello Barb,

    Thank you for contacting us.

    I'm not sure whether this relates to payment notifications (because they are sent once a year for you, seeing that you are on a yearly plan) or about email notifications from your forms....

    I'll run with the latter...

    I checked your settings, your forms, and all seemed to be in-order.

    I triggered one of your forms to send a test email.... did you recieve it?

    Please let us know.