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    submission error and spreadsheet integration

    Asked by cheapskateheaven on February 11, 2014 at 02:07 PM

    I have met some problems. First, after i filled in the form created and tried to click the submit button, it said that There are errors on the form. Please fix them before continuing. But, i couldn't find any problem in my form.

    Secondly, the form cannot integrate with the google spreadsheet. The form submitted will not update in the spreadsheet in my google drive. Can you help me?

     

    http://www.jotform.me/cheapskateheaven/order_form

    Page URL:
    http://www.jotform.me/cheapskateheaven/order_form

    and JotForm problem style size
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    JotForm Support

    Answered by BDAVID on February 11, 2014 at 04:00 PM

    Hi, I tried to submit the form, you are correct, for some reason it is not sending the submission. However, I just cloned your form into my free account, and I was able to submit the form, could you please try to clone your form? this is the URL: "https://www.jotform.com/40404851510443". Test it with the cloned form. 

    On regards of the Google Spreadsheet,remove the integrations and integrate it again.

    That has happened to me before, and by re-integrating Google Spreadsheet on my form, in updated all the previous data.  Let us know what happen. 

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    Answered by cheapskateheaven on February 11, 2014 at 09:51 PM

    I tried to clone again my form and integrate it to a new spreadsheet, but the problem still there. It cant update simultaneously at the spreadsheet when i submit the order form. If I re-integrate again after submitting the form, it would appear in the new spreadsheet. Looks like the form is submitted but just cant update directly in the spreadsheet. Can u help me to solve this?

     

    http://form.jotformpro.com/form/40418626334957

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    Answered by pinoytech on February 12, 2014 at 02:12 AM

    Hi,

    I assume that you already fix the issue of your form as I couldn't replicate the problem upon checking. Please take a look at this video: http://www.screencast.com/t/CDWn12I9gc

    With regards on Spreadsheet issue, can you please try to remove the integration first then clear your browser cahe/cookies then re-integrate your form to spreadsheet.

    If the said issue still persists, please let us know.