What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Need emails to forward to different address

    Asked by JanaSmith on February 11, 2014 at 03:14 PM

    I updated the email address in my profile thinking that all submissions will be forwarded to that new email.  This has not happened.  Is there another place that the email needs to be updated?



    Page URL:

  • Profile Image
    JotForm Support

    Answered by BDAVID on February 11, 2014 at 04:34 PM

    Hi, in order to change an email address for you to get notifications, you need to go into the edit mode of that form.

    1) Click on My Forms, then select the form.

    2) Click Edit Form.

    3) Click on Email Alerts.

    4) Click on Reply-to and Recipient Settings

    There you can add the new target email address.

    Hope this helps you, please open a new thread if you have another question, we will be glad to assist you.