- 3plumesAsked on February 11, 2014 at 03:24 PM
Hello, we're currently using a few secure forms via Jotform but are in the process of launching an online shop. Because of this, we will apply a site wide SSL. However, when we test it by adding "https://" to the browser (before the domain name), all of the previously embedded forms either 1) fail to show or 2) fail to advance to the next page in the form.Page URL:
- JotForm SupportEltonCrisAnswered on February 11, 2014 at 04:34 PM
I am having difficulties find the form on your site. Can you give me directions where I can view the form? Did you check if the URL on your form embed code starts with https://secure ? Perhaps if we can view the form, we will be able to provide you proper solution.
We'll await your reply.
- 3plumesAnswered on February 11, 2014 at 04:42 PM
Form is set to be a lightbox from link in top right corner... look for "Join Today". If you set the domain to 'https' then click that link then you'll see that the form doesn't advance (tested in Chrome). Yep, it's set to https://secure in the content item. You could also test this form as well: http://seniorexecs.org/logout-feedback with both http and https In the latter, it didn't display for me. Note that this latter form is NOT secure in Jotform (i.e. not https://secure.jot...)
- jedcadornaAnswered on February 11, 2014 at 06:35 PM
I just tested your sample page hosted on my site and used HTTPS and it does load the form and allows me to click the next button please see this link.
I believe you were using network solutions as your host provider? Have you already assigned your domain to accept SSL? Have you already followed this guide from network solutions http://www.networksolutions.com/support/setup-guide-nsprotect-secure-ssl-certificate/ in setting up your site for SSL?
- 3plumesAnswered on February 13, 2014 at 05:57 PM
Interestingly, I didn't do anything (except read the info at Network Solutions above) and now everything seems to be working fine. All forms use the secure url now as well (a few didn't originally). Thanks.