What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Using SSL on site

    Asked by 3plumes on February 11, 2014 at 03:24 PM

    Hello, we're currently using a few secure forms via Jotform but are in the process of launching an online shop.  Because of this, we will apply a site wide SSL.  However, when we test it by adding "https://" to the browser (before the domain name), all of the previously embedded forms either 1) fail to show or 2) fail to advance to the next page in the form.

    Page URL:
    http://seniorexecs.org

    ssl
  • Profile Image
    JotForm Support

    Answered by EltonCris on February 11, 2014 at 04:34 PM

    Hi,

    I am having difficulties find the form on your site. Can you give me directions where I can view the form? Did you check if the URL on your form embed code starts with https://secure ? Perhaps if we can view the form, we will be able to provide you proper solution.

    We'll await your reply.

    Regards!

  • Profile Image

    Answered by 3plumes on February 11, 2014 at 04:42 PM

    Form is set to be a lightbox from link in top right corner... look for "Join Today".  If you set the domain to 'https' then click that link then you'll see that the form doesn't advance (tested in Chrome).  Yep, it's set to https://secure in the content item.  You could also test this form as well: http://seniorexecs.org/logout-feedback with both http and https  In the latter, it didn't display for me.  Note that this latter form is NOT secure in Jotform (i.e. not https://secure.jot...)

  • Profile Image

    Answered by jedcadorna on February 11, 2014 at 06:35 PM

    @3plumes,

    I just tested your sample page hosted on my site and used HTTPS and it does load the form and allows me to click the next button please see this link.

    I believe you were using network solutions as your host provider? Have you already assigned your domain to accept SSL? Have you already followed this guide from network solutions http://www.networksolutions.com/support/setup-guide-nsprotect-secure-ssl-certificate/ in setting up your site for SSL?

  • Profile Image

    Answered by 3plumes on February 13, 2014 at 05:57 PM

    Interestingly, I didn't do anything (except read the info at Network Solutions above) and now everything seems to be working fine.  All forms use the secure url now as well (a few didn't originally).  Thanks.