What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Questions about submissions and its limits

    Asked by Beth Cates  on February 11, 2014 at 03:59 PM

    In the pricing not sure what plan is best for us.

    What is meant by submission?

    One plan is 1000 submissions, another 10,000.

    thanks

    Submissions thanks
  • Profile Image
    JotForm Support

    Answered by EltonCris on February 11, 2014 at 05:10 PM

    Hi Beth,

    Submission means when someone completes your form and submits it, that's a submission.

    There are different submissions limit per plan. Free accounts are limited to 100 Regular Submissions per month. Please refer to the pricing page for more different plan limits.

    In case you may want to know,

    SSL Secure Submissions is number of secure (https) submissions you received since 1st day of this month. Free accounts are limited to 10 secure submissions per month.

    Payment Submissions is a number of payment submissions you received since the 1st day of this month. If your form is integrated with Paypal or any other payment gateways, that's called a "payment submissions". Limit for a free account is 10 per month.

    If you need further clarification, let us know here.

    Regards!

  • Profile Image

    Answered by templesolel on February 11, 2014 at 05:50 PM
    What happens if I subscribe at the 1000 submission level and the event or multiple events we have going on within the month bring in over 1000 paying submissions. Do I get notified that I need to upgrade? Do we loose those attendees, do they get some sort of lock out notice.
    We just are not sure which level we would subscribe as.
    Thanks
    Beth Cates | Graphic Design
    Temple Solel | 3575 Manchester Avenue | Cardiff by the Sea, CA 92007
    760.334.1457 | templesolel.net
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on February 11, 2014 at 06:28 PM

    What happens if I subscribe at the 1000 submission level and the event or multiple events we have going on within the month bring in over 1000 paying submissions. Do I get notified that I need to upgrade?

    Yes, you will be notified through email when you're running out of submissions quota. Your account will not be downgraded right away until no further actions within few days.

    Do we loose those attendees, do they get some sort of lock out notice.

    No, you will not lose anything. Submitted entries will remain on your form forever unless you manually delete it on your form submissions page. 

    Yes, user cannot submit anymore since your form will be replaced with the following error.

    We just are not sure which level we would subscribe as.

    You can start with premium and then switch to a higher plan anytime you wish if you think you will be overlimiting the current limits for the month.

    Regards!