What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upload not working

    Asked by Seisevilla on February 11, 2014 at 08:20 PM

    Help please! In my form 12213013161 I get this message:

    Upload Error
    File could not be uploaded for some reason.

    Please go back and fix the problem(s)
    Page URL:
    http://www.jotform.com/form/12213013161

    problem message div and
  • Profile Image
    JotForm Support

    Answered by liyam on February 11, 2014 at 08:55 PM

    Hello,

    Can you try saving it again and let us know if the problem still persists?

    Thanks.

  • Profile Image

    Answered by Seisevilla on February 12, 2014 at 04:38 AM

    I´ve saved the form again and still same problems. I´ve been using this form for long time and this is a recent issue.

  • Profile Image

    Answered by pinoytech on February 12, 2014 at 05:35 AM

    Hi,

    I was able to reproduce the issue that you are referring. Can you please try this workaround to fix the issue?

    1. Edit your form

    2. Remove/delete your current upload field

    3. Add new upload field

    4. Save changes

    If the said issue still persists, please let us know.

  • Profile Image

    Answered by pinoytech on February 12, 2014 at 05:37 AM

    You might like to take a look at this clone form in addition to my response. 

    http://www.jotformpro.com/form/40422094748960

  • Profile Image

    Answered by Seisevilla on February 12, 2014 at 06:58 AM

    Thanks but still not working. It´s very strange. Your clone works fine but even when I delete de upload button and create a new one it doesn´t work! I´m guessing is something about spanish translation? No idea.

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    JotForm Support

    Answered by jonathan on February 12, 2014 at 08:53 AM

    Hi,

    Can you please clone your form http://www.jotform.com/form/12213013161 instead.

    And then test the cloned version for any issue.

    Use this guide -How-to-clone-an-existing-form-from-your-account

    Please update us of the results.

    Thanks.

  • Profile Image

    Answered by Seisevilla on February 12, 2014 at 09:08 AM

    Hi, I´ve cloned the form:

    http://jotformeu.com/form/40424234549351

    But still don´t work.

    :(

  • Profile Image

    Answered by EliezerN on February 12, 2014 at 09:53 AM

    Thanks for updating us.

    I do not think this is translation related issue, otherwise our cloned forms would not work either, but they do work correctly.

    It is very weird, as you stated. So, please try cloning my cloned form at this time, not yours, here is my cloned form: http://form.jotform.co/form/40423569240854

    If the issue still persists, try enbling the Mutliple Uploads function, that may help to resolve the issue: 

    Inform us if the issue still persists.

    Thanks

  • Profile Image

    Answered by Seisevilla on February 12, 2014 at 10:02 AM

    Thank you very much. Last solution brings positive results. Now my form is working well.

    Thanks a lot!

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    JotForm Support

    Answered by ashwin_d on February 12, 2014 at 10:54 AM

    Hello Seisevilla,

    On behalf of my colleagues, you are welcome.

    Do get back to us if you have any questions.

    Thank you!