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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my contact form on my site is asking for required information that is not even on the page?

    Asked by EyeShotYa on February 11, 2014 at 10:15 PM

    i launched my site... i went to the contact page / form... then hit the "submit" button... it said i had to fill out required information from another page...


    this now makes me question when i hit the "submit" button for my product page... where does this credit card and legal jargon information go...

    Page URL:

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    JotForm Support

    Answered by ashwin_d on February 12, 2014 at 01:14 AM

    Hello EyeShotYa,

    Upon checking your web page, I was unable to replicate the problem you are having. I filled in all the required fields in your contact form and clicked on submit button, it did not give me any error and I was redirected to thank you page. Please check the screenshot below:

    Does the issue still persists? Please share a screenshot with us and we will take a look. The following guide should help you upload images in your forum post:  https://www.jotform.com/answers/277033

    Please be assured that the submission data will be safe and will available to you in the form's submission list page. 

    We will wait for your response.

    Thank you!

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    Answered by EyeShotYa on February 12, 2014 at 03:28 AM

    i was able to solve one problem but ran into another... lol...thank you!