What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    form with ticket

    Asked by rupertg on February 11, 2014 at 10:57 PM

    I am planning to build a basic contact form.

    Once the clients fills up the web form, they will receive an automatic reply saying : thank you... your ticket number is #030303.

    We on the other hand receive an email, with the contact form details that the person filled up but with the subject #030303


    Please advise a way around

  • Profile Image

    Answered by pinoytech on February 12, 2014 at 01:45 AM


    Using Unique ID feature, you can achieve that in your form. Please take a look at this article for more detailed information: http://www.jotform.com/help/79-Add-Custom-Unique-IDs-to-your-Form-Submissions

    For Notification:

    For Autoresponder:

    Feel free to contact us again if you need further assistance.