What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notification

    Asked by daphnecvm on February 12, 2014 at 03:11 AM

    Hi there, i usually receive a notification email once a customer fills in a jotform on my website. The first 8 registrations on the form "Retreat Registration" were fine, i recieved an email notification, however none was recieved on the 9th registration. I have already paid a monthly fee to jotform so i cant see any reason for this - please check and let me know.


    Thank you


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    JotForm Support

    Answered by jonathan on February 12, 2014 at 04:29 AM

    Hi Daphne,

    I checked the notification e-mail settings of your form http://www.jotform.me/form/40293230125442 and found this issue


    Please make adjustment on the e-mail "Sender Name" -- make sure a "proper" name was assigned. If you leave the value to just "Please Select...", some e-mail service provider will treat the message as a spam since it cannot identify a proper name.

    Please inform us if issue persist.