Email notification

  • Profile Image
    Asked on February 12, 2014 at 03:11 AM

    Hi there, i usually receive a notification email once a customer fills in a jotform on my website. The first 8 registrations on the form "Retreat Registration" were fine, i recieved an email notification, however none was recieved on the 9th registration. I have already paid a monthly fee to jotform so i cant see any reason for this - please check and let me know.


    Thank you


  • Profile Image
    Answered on February 12, 2014 at 04:29 AM

    Hi Daphne,

    I checked the notification e-mail settings of your form and found this issue


    Please make adjustment on the e-mail "Sender Name" -- make sure a "proper" name was assigned. If you leave the value to just "Please Select...", some e-mail service provider will treat the message as a spam since it cannot identify a proper name.

    Please inform us if issue persist.