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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Non required field is displayed as required field.

    Asked by guneshwori on February 12, 2014 at 09:23 AM

    When I have not made it as "REQUIRED FILED "

    why is the email id filed still showing as required on the form ?

    E-mail*

    Page URL:
    www.upperclasslimousine.com

    required field Updated email
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 12, 2014 at 09:53 AM

    Hello guneshwori,

    I'm sorry for the trouble caused to you.

    Upon checking your form, I was able to reproduce this issue. Your form does not have the email field marked as required but when form is accessed with its direct URL, it does display as required field. 

    I am not sure why your form behaves this way. I cloned your form and the cloned form works as expected. It does not display the email field marked as required. I would suggest you to please clone the following form and use it instead:  http://www.jotformpro.com/form/40423877814964?

    The following guide should help you in form cloning: http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Do get back to us if you have any questions.

    Thank you!

     

  • Profile Image

    Answered by guneshwori on February 13, 2014 at 09:20 AM
    New response receivedI clone it following your instructions, but I can still see the problem, could you please check.
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 13, 2014 at 09:36 AM

    Hello guneshwori,

    Upon checking your account, I did not find any cloned form. There is only one form in your account which is not a cloned form but the original one.

    I would suggest you to please clone the following form in your account and test it if this works for you :  http://www.jotformpro.com/form/40423877814964

    The following guide should help you in form cloning: http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Thank you!

  • Profile Image

    Answered by guneshwori on February 13, 2014 at 10:00 AM
    New response receivedI have clone it again in fact I can 2 clones in my My form section. Pls check again and if possible pls fix it from your end.
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 13, 2014 at 11:10 AM

    Hello guneshwori,

    Upon checking your account, I found that both the cloned form is working as expected. The email field in not mandatory. Please check the screenshot below:

    You can grab the embed code of the following form and use it to embed it in your web page:  http://www.jotform.me/form/40433540402440

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by guneshwori on February 13, 2014 at 11:40 AM
    Pls advice how to grab the embedded codes
    Sent on my BlackBerry® from Vodafone
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 13, 2014 at 11:49 AM

    Hello guneshwori,

    I am unable to find any form embed in your form. I wanted to check which embed code you have used. Since you have not yet embedded it in your web page, let us start from first step. The following guides should help you :

    http://www.jotform.com/help/34-Adding-a-Form-to-a-Web-Page

    http://www.jotform.com/help/67-Which-Form-Embed-Code-Should-I-Use

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!