What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    File Upload

    Asked by Gahrganchoouh on July 07, 2011 at 10:58 AM

    We insertd the "file upload" button on one of our forms, but just became aware that it does not support ".mov or Mp4" files.  Will you be offering this soon? OR is there a way we can have I receipents converst the files into an acceptable manner.

     

    Thank you.

  • Profile Image

    Answered by allanftd on July 07, 2011 at 01:58 PM

    Hi Gahrganchoouh,

    Thank you for your message. You can add other file extensions like mov, mp4, mpeg, etc in the allowed file types by clicking the Extensions button of the toolbar:

    Make sure you separate each file extension with a comma and space as shown above.

    Please let us know if you need further assistance. Thank you for using JotForm!

    JOTFORM SUPPORT

  • Profile Image

    Answered by allanftd on July 07, 2011 at 08:57 PM

    Thanks for the update. May I ask which form is having this issue so that we can check further? Also, make sure that the maximum file size set in the file upload button is increased since video clips are usually big in size. 

    We shall wait for your answer so that we can further assist you.

    JOTFORM SUPPORT

     

    In response to:

    Hello,

    Ok I've added the extensions and it is still not allowing the files. Please
    advise. Thanks.

  • Profile Image

    Answered by treasure4life on July 08, 2011 at 09:04 AM
    Ok its working properly now. Thank you.



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  • Profile Image

    Answered by allanftd on July 08, 2011 at 11:19 AM

    That's good to know treasure4life. Please let us know if you need further assistance.

    Thank you once again for using JotForm!

    JOTFORM SUPPORT