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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are my secure submissions not emailing

    Asked by RichFellows on February 12, 2014 at 11:39 AM

    I have a credit card auth form that is secure. i receive the form in my email intermittenly. i have not reached 10 submissions for the month however out of the last 3 submissions i have received one in my email. i did not receive one the next day i did and the day after that i did not. any reason why i do not have some of the secure submissions emailed to me?

    Page URL:
    https://secure.jotform.co/form/32023709117850

    Submissions email next credit
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    Answered by pinoytech on February 12, 2014 at 12:21 PM

    Hi,

    Sorry for the inconvenience that may have caused. I have check your email addresses in our bounce list and it's not there. Have you tried already checking your email bulk/spam folder? If not, can you please check it?

    Please consider on applying this workaround also to email submissions not being received: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Thanks,

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    Answered by RichFellows on February 12, 2014 at 01:29 PM

    It is not happening for every submission. i have had submissions 1 2 and 3 i received emails for 2 but not 1 and 3. At first i thought that since i was using the free jot form account that i may have bee over the 10 free secure submissions a month but this is not the case since it sent one did not sent the second but sent the third.

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    Answered by EliezerN on February 12, 2014 at 02:05 PM

    Hi,

    We would like to continue assisting you with the already explained issue. However, upon checking your form I found it is requesting Credit Card information using regular textboxes, such action is not allowed in Jotform, it violates or terms of use.

    Please note that you can ask for credit card information by using one of our payment tools:

    So, your form has been disabled and your account is currently suspended. 

    Please provide enough details of what you use the form for and kindly provide the URL of the website where the form is embeded, in that way we can determine if we can reactivate your account or not. The reactivation of your account will require us to delete your form as it is not allowed.

    We will wait for your reply to know how to proceed.

    Thanks

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    Answered by RichFellows on February 12, 2014 at 02:30 PM
    Hello I contacted support today to help me understand why I am not receiving
    the emails when someone submits on of the many forms on your site. This has
    resulted in a no notice suspension of my account. I do not have this form
    embedded in a website as I send it by request to my clients to keep credit
    card information on file. If I can not use jotform for this that is if I
    will delete the form requesting credit card information, however I have many
    other forms on your site that just gather data to be populated in a time and
    attendance system for set up support and training purposes. Is there a phone
    number I can call to talk to someone about this issue and have the ban
    lifted from my jot form account, the message that is displayed has scared a
    handful of customers thinking that their information has been compromised.

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    Answered by RichFellows on February 12, 2014 at 02:40 PM
    Please unsuspended my account I use this to collect the information from my
    clients to keep on file and have been doing so for almost a year. I do not
    embed the forms any where I just link my clients to the forms link. I do not
    want to process payments through you as I have another merchant account. I
    am kind of displeased that I was trying to find out why my emails are not
    coming to me every time I have someone submit a form and this results in a
    no notice suspension of my account that brings my business to a grinding
    halt.
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  • Profile Image

    Answered by RichFellows on February 12, 2014 at 02:50 PM


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    Answered by RichFellows on February 12, 2014 at 03:00 PM
    I was not aware that I was dong something wrong, is there a service I can
    purchase from you to assist in clearing this up and restoring my access as I
    use this for my business? If the credit card auth form needs to be deleted
    to restore my account please do so, I can not have the clients that have the
    links to my forms going to a page that is implying that I am Phishing.

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    Answered by RichFellows on February 12, 2014 at 03:10 PM
    Can someone please offer assistance towards getting my account reactivated?
    This started from a request for support and resulted in suspending my
    account. I will do whatever needs to be done, I was just not aware of what I
    was doing with the credit auth form was not permitted. Please I can not have
    those forms down and the site reporting to my clients that they are going to
    a Phishing attempt website. I will pay for this help or purchase a plan if
    that is what is needed.

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    JotForm Support

    Answered by EltonCris on February 12, 2014 at 03:42 PM

    @RichFellows

    We have re-activated your account. Can you explain to us how is the CC form used? The form is highly risky because the CC field is asked manually rather than integrating the form to any of the payment tool that supports CC processing. We'd suggest deleting it and never used it again to avoid account suspension or permanent termination

    Thank you for your understanding, and apologies for any inconveniences caused.

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    Answered by RichFellows on February 13, 2014 at 12:20 PM
    Any word on this or anyone available to work with me about this issue would
    be great. I will pay an hourly rate if need be or purchase an account to get
    this resolved quicker. Could someone please respond to my distress?

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    Answered by pinoytech on February 13, 2014 at 02:00 PM

    Hi,

    Can you please let us know which of this email addresses you are referring cause none of them in our bounce list?

    accounting@floridatimes*****s.com

    Info@floridatimes*****s.com

    Thanks,

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    JotForm Support Manager

    Answered by Jeanette on February 13, 2014 at 02:05 PM

    @RichFellows

    We are very sorry for all the inconveniences your are going through. Please accept my apologies for not getting the proper assistance

    To fully help you, you need to walk this road

    1. Delete the guilty form

    2. Integrate the form with one of the Payment tools  (Paypal, Authorize.net, etc)

    3. Upgraded to paid plan, because free accounts cannot accept more than 10 payments a month

    Please go ahead and upgrade. Then we can help you to full get the emails into your inbox and we can also help you to configurate the payment integration



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    Answered by RichFellows on February 13, 2014 at 02:10 PM
    The email problem is the least of my troubles now. It seems that my account
    has been locked and my ip blacklisted. I would like to comply with what ever
    I need to do to get my account opened. Please advise what or who to contact.

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    Answered by RichFellows on February 13, 2014 at 02:10 PM
    I would like to do this however I can not access the jotform site from my
    office and can not access my account from my home. I will comply with what
    ever I was doing wrong if I could just get access.

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    JotForm Support

    Answered by jonathan on February 13, 2014 at 02:48 PM

    @RichFellows

    I just checked your account with us, and it is currently Active.

    It is not suspended anymore. If this was the form http://www.jotform.co/form/32023709117850  that was suspended previously, you can test the link and see that the form is active.

    Perhaps the issue is just on your browser. You may want to try also clearing your browser's cache and the re-login to JotForm. See if this makes the dfference.

    Thanks.

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    Answered by RichFellows on February 13, 2014 at 03:00 PM
    This is what I see when I try to access the jot form site.


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    Answered by EliezerN on February 13, 2014 at 03:10 PM

    @RichFellows

    Unfortunately, we cannot see your image as our forum does not accept attached files, you can share screenshots with us by following this guide: How to upload and add screenshots to support forum?

    I checked if your IP address was banned, but it was not. So, you should be able to access with no issues. If the issue still persists by clearing your browser cache or by using a different browser kindly try using a differen Internet conexion that may give a different result.

    We will wait for your response.

    Thanks

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    JotForm Support Manager

    Answered by Jeanette on February 13, 2014 at 04:30 PM

    Actually, the IP was in our bounce list, but I just removed it

     

    If you still need assistance, please kindly open a new thread, explain the issue and we will gladly assist you.

    Tthis is really a very messed up thread