What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submit button's not working - it's please wait indefinitely

    Asked by osfgreenshow on February 12, 2014 at 01:33 PM

    Hi everyone,

    We've created a new form and we're testing it to make sure it works properly, but right now, we can't get the form to submit.  When we click "Submit" it says "Please Wait" indefinitley.  (I've let it sit for hours with no change.)  Any ideas?

     

    Thanks!

    Cheers

    dkw

    donyaw@osfashland.org

    Page URL:
    http://jotformpro.com/form/40407587340958

    Screenshot
    please wait new form thanks and
  • Profile Image
    JotForm Support

    Answered by TitusN on February 12, 2014 at 02:08 PM

    Hello Dkw,

    Thank you for contacting us.

    Please try and clone the form and test it.

    Does that help?

  • Profile Image

    Answered by osfgreenshow on February 12, 2014 at 02:37 PM

    Nope, it's still happening.

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    JotForm Support

    Answered by TitusN on February 12, 2014 at 03:00 PM

    Hello,

    Thank you for the feedback.

    I'm having difficulty reproducing the issue. Please help me narrow down the cause:

    This is a test copy of your form - please fill it out and let us know whether it responds in the same way: http://jotformpro.com/form/40425126501946

    Please let us know.

  • Profile Image
    JotForm Support

    Answered by TitusN on February 12, 2014 at 03:01 PM

    Hang on, I think I was testing the wrong form.

    I will update this thread shortly.

  • Profile Image
    JotForm Support

    Answered by TitusN on February 12, 2014 at 03:26 PM

    Thank you for your patience.

    The error is caused by a conflict in your conditional rules - especially the onces that lead to the action of skipping to page 7 Highlighted below:

    You need to combine these rules so that they do not cause a conditional conflict as shown below:

    To add more rules to the same action (in this case, skip to page-7), just click 'add rule' as shown below:

    Make sure to combine into one any two or more rules that lead to the same action.

    Let us know if this helped.

    I copied your form and corrected this, you can test it/clone it from here: https://www.jotform.com/form/40425802624953

  • Profile Image

    Answered by osfgreenshow on February 14, 2014 at 10:01 PM

    Hi again,

    I tried using your cloned form - and it was able to send (yay), but it didn't contain all of the conditions that we needed.  I tried reworking our form using what I understood you to say (and using your form to work from), and realized the biggest difference was the required fields.  Once I got rid of all of those, the form will send!

    But now I have a new problem - when I hit a condition that involves my flights, it tends to return two pages instead of one.  (i.e. right now - if you select "We're Flying" and click next, and then say that you have no more flights to enter and click next, it will send you to both Flight #2 and page 7 on one screen.)

    A link to my current form: http://www.jotform.com//?formID=40407587340958

    Thanks!

    Cheers

    dkw

  • Profile Image
    JotForm Support

    Answered by Welvin on February 15, 2014 at 04:11 AM

    Hi,

    I can see the issue after a few test and it was the widgets prevented the conditional logic from working. It seems the widgets create a conflict to the conditional logic. I can forward this issue to our developers but I would suggest creating this on a new thread: Contact JotForm Support.

    You can just copy your messages here and paste it to the new thread. Put the link of this thread as the reference. We will attend to the new thread as soon as we can.

    Thanks